Wildsino Casino - O jogador afirma que o seu pagamento foi atrasado.

The casino doesn't want to approve my withdrawals. I submitted my first withdrawal to a card on May 9th, which was rejected on the 15th due to a technical issue, so I requested a withdrawal via wire transfer. They haven't approved the withdrawal since then. My profile doesn't require KYC verification, but I sent them the documents by email. My first deposit was in crypto, I got a welcome bonus, which I wagered. I deposited from my account, I canceled a withdrawal yesterday and requested it in crypto.

A Kaszino nem akarja jóvá hagyni a kifizetéseimet. Május 9-én nyújtottam be az első kifizetést kártyára ami technikai probléma miatt elutasításra került 15-én, így utalással kértem a kifizetést. Azóta sem hagyták jóva a kifizetést. A profilom nem kér KYC azonosítást, de elküldtem nekik e-mailben a dokumentumokat. Első befizetés kriptoban volt, kaptam üdvözlő bónuszt, amit megforgattam. Befizettem a számlámról., egy kiutálást töröltem tegnap és Kryptoban kértem ki.

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Dear Lakatos93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Klara, it has not been approved and is currently being processed.

Kedves Klara nem hagyták jóvá feldolgozás alatt van folyamatosan.

Dear Lakatos93,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.