Wildsino Casino - O pagamento do jogador foi atrasado.

I would like to file a complaint against Wildsino because my withdrawal of €1,500, which I requested on August 21, 2026, has not been processed to this day.

My player account does not currently require verification. Wildsino has not requested any further documents or proof that would prevent a withdrawal.

Despite this, I still haven't received my payout. I've contacted support multiple times, but I keep getting the same standard replies. I'm simply told to be patient. My specific questions about the processing status, the reason for the delay, or an expected payout date are completely ignored.

I have repeatedly asked Wildsino for a personalized response, but have not yet received any helpful feedback. Instead, I only receive automated, standard messages.

Thank you for your support

Ich möchte eine Beschwerde gegen Wildsino einreichen, da meine Auszahlung über 1.500 €, die ich am 21.08.2026 beantragt habe, bis heute nicht bearbeitet wurde.

Mein Spielerkonto muss derzeit nicht verifiziert werden. Es wurden von Wildsino keine weiteren Dokumente oder Nachweise angefordert, die einer Auszahlung entgegenstehen.

Trotzdem habe ich meine Auszahlung bis heute nicht erhalten. Ich habe den Support mehrfach kontaktiert, bekomme jedoch immer wieder dieselben Standardantworten. Mir wird lediglich mitgeteilt, dass ich mich noch gedulden soll. Auf meine konkreten Fragen zum Bearbeitungsstand, zum Grund der Verzögerung oder zu einem voraussichtlichen Auszahlungstermin wird überhaupt nicht eingegangen.

Ich habe Wildsino mehrfach um eine individuelle Antwort gebeten, jedoch bisher keine hilfreiche Rückmeldung erhalten. Stattdessen erhalte ich ausschließlich automatisierte Standardnachrichten.

Vielen Dank für Ihre Unterstützung

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Dear Ghost7even,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ghost7even,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ghost7even,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean