Wildsino Casino - Os pedidos de desistência dos jogadores estão atrasados.

Good day,

Last year I won a large sum of money at the casino mentioned above. I made a withdrawal, which went through initially. Then they asked for further documents, which I submitted. However, since then, withdrawals have consistently taken 3-4 weeks. I currently have three pending withdrawals of €500 each, but they're all over two weeks old now. Their terms and conditions state that processing takes three business days, and then it takes even longer for the money to appear in my account. I understand all of that, but the withdrawals still haven't been processed. With the amount I still want to withdraw, it will take months, if not a year. Therefore, I am asking for your help.

greeting

Guten Tag,

ich habe letztes Jahr eine größere Summe Geld gewonnen bei dem angegebenen Casino habe dann etwas ausgezahlt was auch funktioniert hat dann wollten sie weitere dokumente von mir die ich auch eingereicht hab aber seit dem dauern die Auszahlungen immer 3-4 Wochen ich habe zurzeit wieder 3 offene Auszahlungs mit jeweils 500€ die aber auch alle schon wieder über 2 Wochen her sind und in den agbs steht das sie für die Bearbeitung 3 Werktage brauchen und dann dauert es nochmal bis es auf dem Konto ist. Das versteh ich auch alles aberes wurde ja immer noch nicht bearbeitet. Und bei der Summe die ich noch auszahlen will dauert das ja dann noch Monate wenn nicht sogar 1 Jahr deswegen bitte ich sie mir zu helfen.

gruß

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you been requested to submit any additional documents for the verification of your account recently?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• What explanation did you receive from customer support for the delay in the processing of your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika