Wildsino Casino - Os pedidos de desistência dos jogadores estão atrasados.

Good day,

Last year I won a large sum of money at the casino mentioned above. I made a withdrawal, which went through initially. Then they asked for further documents, which I submitted. However, since then, withdrawals have consistently taken 3-4 weeks. I currently have three pending withdrawals of €500 each, but they're all over two weeks old now. Their terms and conditions state that processing takes three business days, and then it takes even longer for the money to appear in my account. I understand all of that, but the withdrawals still haven't been processed. With the amount I still want to withdraw, it will take months, if not a year. Therefore, I am asking for your help.

greeting

Guten Tag,

ich habe letztes Jahr eine größere Summe Geld gewonnen bei dem angegebenen Casino habe dann etwas ausgezahlt was auch funktioniert hat dann wollten sie weitere dokumente von mir die ich auch eingereicht hab aber seit dem dauern die Auszahlungen immer 3-4 Wochen ich habe zurzeit wieder 3 offene Auszahlungs mit jeweils 500€ die aber auch alle schon wieder über 2 Wochen her sind und in den agbs steht das sie für die Bearbeitung 3 Werktage brauchen und dann dauert es nochmal bis es auf dem Konto ist. Das versteh ich auch alles aberes wurde ja immer noch nicht bearbeitet. Und bei der Summe die ich noch auszahlen will dauert das ja dann noch Monate wenn nicht sogar 1 Jahr deswegen bitte ich sie mir zu helfen.

gruß

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you been requested to submit any additional documents for the verification of your account recently?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• What explanation did you receive from customer support for the delay in the processing of your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I was asked to submit further documents at the beginning of the year, which I did, and even then it said it would only take 24 hours, but then I had to wait several weeks. After that, I was able to withdraw a little bit again, but now I've been waiting for over two weeks for the payout.

I only played online games and occasionally live casino games, but I made most of my winnings playing online games.

I achieved the winnings without a bonus.

I repeatedly contacted support, but usually received the same responses: they were sorry I had to wait so long and they were trying to process it as quickly as possible, but they never gave a real reason.

Ja ich wurde aufgefordert weitere Dokumente einzureichen Anfang des Jahres was ich auch gemacht habe und selbst da stand es würde nur 24 Stunden dauern wo ich dann aber auch einige Wochen warten musste danach konnte ich wieder ein bisschen was auszahlen aber jetzt warte ich auch schon wieder über 2 Wochen auf die Auszahlung.

Ich habe nur online Spiele gespielt und ab und zu Live- Casino aber den größten Teil des Gewinns hab ich bei online Spiele gemacht.

Ich habe die Gewinne ohne Bonus erzielt.

ich habe immer wieder mit dem Support geschrieben aber da Kahm meistens immer die gleichen Aussagen das es ihnen leid tut das ich solange warten muss und sie versuchen es so schnell wie möglich zu bearbeiten aber ein wirklicher Grund Kahm nie.

Hello Pure1998,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Please, I really need help, it's very important to me.

Bitte ich brauche wirklich Hilfe es ist sehr wichtig für mich.

Dear Pure1998,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at kristina.s@casino.guru.

Thank you for your understanding.

Best regards,

Kristina

Casino.Guru 

Thank you for your patience, Pure1998. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

When was the last time you contacted the casino regarding this issue? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

After more than a month, I've now received three withdrawals of €500 each. I've requested the next three withdrawals of €500 each and I'm curious how long it will take this time because I really don't want to wait another month or more. Therefore, I'm asking if you could contact the casino to expedite the process or allow me to withdraw more money. €17,000 is still outstanding. Regards

Nach über einen Monat wurden mir jetzt 3 Auszahlungen von jeweils 500€ ausgezahlt ich habe jetzt die nächsten 3 Auszahlungen von jeweils 500€ beantragt ich bin gespannt Wielange es diesmal dauert weil ich will eigentlich nicht wieder 1 ganzen Monat oder darüber hinaus warten deswegen frage ich ob sie irgendwie das Casino kontaktieren können das es schneller geht oder ich mir mehr Geld auszahlen kann 17.000€ sind jetzt noch offen. Mfg

Pure1998, I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my previous message and provide the requested information? These details are essential for us to proceed with the case. Thank you in advance for your assistance.

My withdrawals are shown as being processed.

I keep messaging support, but I don't have any screenshots. They just keep saying they're trying to process it as quickly as possible, but nothing happens.

Meine Auszahlungen werden als in bearbeitung angezeigt.

Den Support schreibe ich ständig Nachrichten dazu habe ich aber keine Screenshots sie sagen immer nur sie versuchen es so schnell wie möglich zu bearbeiten aber es tut sich nichts.