WinBeast Casino - O jogador acredita que o seu pagamento foi atrasado.

Title: WinBeast Casino – Verification Delays and £31,000 Withdrawal Withheld

I am raising this complaint because I have been waiting since 9 July 2026 for my WinBeast Casino account to be verified so that I can receive my £31,000 withdrawal.

I have provided all of the documents requested and have fully cooperated with every verification requirement. My bank has also confirmed that there are no issues with my KYC (Know Your Customer) information or my bank account from their side. Despite this, my WinBeast account remains unverified, and my withdrawal has still not been processed.

In an attempt to make things easier, I even reduced my withdrawal request to £4,000, leaving the remaining balance in my casino account. However, this has made no difference, and the withdrawal is still being blocked.

Since the verification process began, I have repeatedly contacted customer support. Unfortunately, I continue to receive the same generic responses stating that my account is in the "final stage of review" or that the matter has been passed to a specialist department. I have not been given any meaningful updates, a clear explanation for the delay, or a realistic timeframe for completion.

This has now been ongoing since 9 July 2026, and I believe I have been more than patient. If there are any outstanding verification requirements, I expect WinBeast to clearly explain what they are. If there are none, I expect my account to be verified without any further unnecessary delay and my withdrawal to be processed immediately.

I am asking WinBeast to:

Complete the verification of my account without further delay.

Process my withdrawal immediately if all verification requirements have been satisfied.

Provide a clear explanation if there is any legitimate reason for the continued delay.

I hope this matter can be resolved promptly. However, if this delay continues without a valid explanation, I will continue to pursue the matter through the appropriate regulatory and consumer dispute channels until it is resolved.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rachelwhite,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rachelwhite,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My winnings got confiscated because of breach of t&cs. I haven’t had any activity on the account since I won that big money. I won them fair & square with no bonuses just my own money. They didn’t even explain why they confiscated it. Please can this be escalated as I believe this is poor treatment & my winnings have been stolen! Thank you

Thank you for the update. Please allow me to ask you a few questions, so I can understand the situation.

• Did you have successful withdrawals before?
• Could you please let me know how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

Thank you in advance for your assistance.

Dear Rachelwhite,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru