Winmasters Casino GR - A conta do jogador foi encerrada e os ganhos confiscados.

I registered at the winmaster casino. With the registration bonus I won 60 euros at the casino and it was immediately withdrawable. With the 60 euros I played a bet slip and won 243 euros also withdrawable. My account had been fully identified from day 1 for this and I received the bonuses since identification was required first. Suddenly I received an email the day after Registration that my money was confiscated and my account was closed due to abuse of my account. I asked why several times and the answer I got every time was the same that the security department decided it and they are not obliged to answer me the reason. I have never created an account with this company again to have a 2nd account in the past. Obviously they do not want to pay the money I won. If you can, do something so that others do not fall for it in the future.

Έκανα εγγραφή στο καζίνο της winmaster. Με το μπόνους εγγραφής κέρδισα 60 ευρώ στο καζίνο και ήταν απευθείας αναληψιμα. Με τα 60 ευρώ έπαιξα ένα δελτίο στοιχήματος και κέρδισα 243 ευρώ επίσης αναληψιμα. Ο λογαριασμός μου είχε ταυτοποιηθεί πλήρως από την 1η μέρα για αυτό και έλαβα τα μπόνους μιας και χρειαζόταν πρώτα ταυτοποίηση. Ξαφνικά μου ήρθε ένα email την επόμενη μέρα υησ Εγγραφής ότι κατασχέθηκαν τα χρήματα μου και έκλεισε ο λογαριασμός μου λόγω κατάχρησης του λογαριασμού μου. Ρώτησα το γιατί αρκετές φορές και η απάντηση που πήρα όλες τις φορες ήταν η ίδια ότι το έκρινε το τμήμα ασφαλείας και δεν είναι υποχρεωμένοι να μου απαντήσουν το λόγο. Δεν έχω ξανά φτιάξει ποτέ λογαριασμό στην συγκεκριμένη εταιρία ώστε να έχω 2ο λογαριασμό στο παρελθόν. Προφανώς δεν θέλουν να πληρώσουν τα χρήματα που κέρδισα. Αν μπορείτε κάντε κάτι για να μην την πατήσουν και αλλοι στο μέλλον.

Hello Kaiti59,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winmasters Casino GR. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Verified 12/04/25 if I remember correctly.

I have never made a deposit. Last time I spoke was 13/04/25 and I opened the account 10/04/25

Επαληθεύτηκε 12/04/25 αν θυμάμαι καλά.

δεν έχω κάνει κατάθεση ποτέ. Τελευταία φορά μίλησα 13/04/25 και τον λογαριασμό τον άνοιξα 10/04/25

Is there any news? It's been a week and I haven't heard anything.

Υπάρχει κάποιο νέο; Έχει περάσει μια εβδομάδα και δεν έχω κάποιο νέο

Dear Kaiti59,

I hope you're doing well.

Could you kindly clarify the type of bonus you received—was it free spins or a cash bonus?

Additionally, could you let us know which games you were playing and the approximate amounts of your bets?

Ideally, access to your full betting history would help us better understand the situation, though we understand this may not be possible now that your account is blocked.

We appreciate your cooperation and look forward to your response.

Best regards,

Nick

When I registered, it gave me some free spins and chips for roulette without a deposit. I didn't win anything with the free spins. However, with the roulette chips I won 60 euros, to be exact, approximately 59.67. These winnings were immediately withdrawable without the need for wagering. I bet this money on basketball and football betting matches and won 243 euros.

Κατά την εγγραφή μου έδωσε κάποια δωρεάν spins και μάρκες για την ρουλέτα χωρίς κατάθεση. Με τα free spins δεν κέρδισα τίποτα. Με τις μάρκες όμως της ρουλέτας κέρδισα 60 ευρώ για την ακρίβεια 59,67 περίπου. Αυτά τα κέρδη ήταν άμεσα αναληψιμα χωρίς να χρειάζεται τζιράρισμα. Αυτά τα χρήματα τα πόνταρα σε αγώνες στοιχήματος μπάσκετ και ποδοσφαίρου παρολι και κέρδισα 243 ευρώ.

Dear Kaiti59,

Thank you for your understanding.

Unfortunately, we will not be able to proceed further with resolving this matter for the following reasons:

1. Your balance was entirely accumulated through a free bonus, without any deposit made. Please note that bonuses are considered a gesture of goodwill from the casino, and they reserve the right to revoke them at their discretion.
2. The majority of your balance appears to have come from sports betting activities. As our platform handles only casino-related issues, we are unable to assist with matters outside this scope.

We’re truly sorry that we couldn’t be of more help in this particular case.

The complaint will now be closed.

Best regards,

Nick