Winpot Casino - O jogador acredita que o seu pagamento foi atrasado.

Winpot.mx is withholding my funds, claiming there are problems with my account statement. Their technical support is deliberately contradicting itself: one agent confirmed via chat that my document was "more than perfect" and promised a solution within two hours; when that deadline passed, another agent extended it to 72 hours and then claimed that their colleague had made a mistake and that the document was supposedly incorrect—something they never formally notified me of. It's a clear evasion tactic.

On Trustpilot I looked at reviews from other users having the same problem as me, some having gone more than a week without checking their account statement and unable to withdraw.

I already verified my KYC and met the bonus requirements exactly, but when I tried to withdraw, it asked for my bank statement, which hasn't been verified. I have all the screenshots, but I'll only send the ones mentioned. If you want the others, please send them by email because this platform says I have insufficient memory and won't let me upload them. Thank you very much.

NOTE: I registered with the following information: [redacted]

Winpot.mx me está reteniendo mis fondos argumentando problemas con mi estado de cuenta. El soporte técnico se contradice de forma dolosa: un agente me confirmó por chat que mi documento estaba 'más que perfecto' y prometió solución en dos horas; al vencer el plazo, otro agente me cambió el tiempo a 72 horas y después argumentó que su compañero se había equivocado y que el documento supuestamente estaba mal, algo que jamás notificaron formalmente. Es una táctica de evasión evidente.

En trustpilot mire reseñas de otros usuarios teniendo el mismo problema que yo hasta con más de 1 semana sin verificar el estado de cuenta y no pueden retirar.

Yo ya verifique mi KYC y cumplí los requisitos del bono al pie de la letra y al momento de retirar me pidió el estado de cuenta y no la han verificado yo tengo todas las capturas de pantalla pero solo mandaré las mencionadas y si quieren las demás q sea por correo electrónico xq este medio me dice memoria insuficiente y no me deja subirlas. Muchas gracias

NOTA : Me registre con. Los siguientes datos [redacted]

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Dear Yessenia0223,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Yessenia0223,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Yessenia0223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru