WinsPark Casino - As solicitações do jogador para fechar sua conta foram ignoradas.

Written several times because I am addicted to gaming and want to close my account. Wins Park refuses with the excuse that the account can only be closed for a fixed reason, the reason has been stated several times. No reaction.

Mehrmals geschrieben, da ich Spielsüchtig bin, und mein Account schliessen will. Wins Park weigert sich mit der Ausrede, man kann nur bei einem festen Grund den Account schliessen.Der Grund wurde mehrmals angegeben. Keine Reaktion.

Dear Stephan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your difficult situation. Please, could you forward emails in which you have requested your account to be closed? My email address is petronela.k@casino.guru.

Hopefully, we will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Stephan,

Have you sent any emails prior to the one that you forwarded to me (dated 5th of July 2020)? 

yes from this mail

ja von dieser mail

Could you please forward them to me? Thank you very much in advance.

Account was finally closed after 4 mail

Konto wurde nun endlich nach 4 Mail geschlossen

Thank you very much, Stephan, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes problem was fixed.

Ja Problem wurde behoben.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Stephan for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru