Royspins Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello,

I registered with the casino on Friday, March 21, 2025, and was successfully verified. With a bit of luck, I was able to win €4,000 and withdraw it in four €1,000 payments. My payment method was fully verified. All withdrawals were made to my credit card. These were also confirmed by the casino within a short time. However, the amounts have not arrived. In live chat, they tell me they will get back to me, but this never happens. The casino advertises payouts within a few minutes. But why is my money being held back? Live support and email support can't give me any information and keep putting me off until someone gets in touch. But no one does.

I played without a bonus and only online blackjack at Evolution.

I have a bad feeling!

Please help me.

Hallo,

ich habe mich am Freitag den 21.03.2025 bei dem Casino angemeldet und erfolgreich verifiziert. Mit etwas Glück konnte ich 4000€ gewinnen und habe diese in 4x 1.000€ auszahlen lassen. Meine Zahlungsmethode wurde voll verifiziert. Alle Auszahlungen wurden auf meine Kreditkarte getätigt. Diese wurden von dem Casino auch innerhalb kurzer Zeit bestätigt. Allerdings sind die Beträge bei mir nicht angekommen. Im live Chat vertröstet man mich, dass man sich melden will, dies passiert allerdings nicht. Das Casino wirbt mit einer Auszahlung innerhalb von ein paar Minuten. Aber warum wird mein Geld zurück gehalten? Der Live Support und auch der email Support kann mir keine Info geben und vertröstet mich jedes Mal, dass sich jemand meldet. Das tut aber niemand.

Ich habe ohne Bonus gespielt und nur online Blackjack bei Evolution.

Ich habe ein schlechtes Gefühl!

Bitte helfen Sie mir.

Dear philipp699,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

I was contacted today. The email stated that the payment had been approved. I've already received it. I'm sorry I was so hasty. I was a little worried, but I can put anyone's fears at ease. The casino will pay out if you follow all the rules. It took a little longer (5 days), but everything was handled to my satisfaction.

Therefore, I recommend Royspins Casino, as well as Wazbee, which is also part of the casino. It's reputable, and my problem was resolved. Many thanks to the casino.

Hallo,

heute wurde sich mit mir in Verbindung gesetzt. In der Mail stand dass die Zahlung freigegeben wurde. Diese ist bereits bei mir angekommen. Es tut mir leid dass ich so voreilig war. Ich war etwas beunruhigt, kann aber jedem die Angst nehmen. Das Casino zahlt aus, wenn man sich an alle Regeln hält. es hat zwar etwas länger gedauert, (5 Tage) aber alles wurde zu meiner Zufriedenheit erledigt.

Daher empfehle ich das Royspins Casino, sowie Wazbee welches ebenfalls dazugehört. Es ist seriös und mein Problem wurde beseitigt. Vielen Dank an das Casino.

Dear philipp699,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru