Spicy Spins Casino - O jogador está reclamando que não pode retirar seus ganhos.

Hi been waiting 7 days still not received no communication the live chat is a joke and player safety is terrible no deposit limit no self excluding  you have to email them as nd wait 5 days come on

Dear Andrew,

Thank you for submitting your complaint and bringing this problem to our attention. Casinos should always take responsible gambling very seriously. It is important to provide tools for self-exclusion and deposit limits that work properly. I would like to know if you personally asked for a self-exclusion which wasn’t successful, or you would only like to point out that the casino has this issue.

Thank you in advance for a reply.

Best regards,

Kristina

Dear Andrew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi the casino is spicy spins still waiting for a withdrawal from 6th of Feb for 900 euros says 5 days for withdrawal 

Dear Casino Guru and Andrew bartolini

We appreciate you bringing this matter to our attention.

On the case of self-exclusion and deposit limit - please note that request was received from the player. Not by email nor by chat.

The terms and conditions of the casino clearly state "17.1-3. . For those customers who wish to restrict their gambling, we provide voluntary self-exclusion tools, which enable you to close your account or restrict your ability to place bets. If you require any information relating to this facility please contact Customer Support.  We will endeavor to implement your request within a reasonable time period and to ensure compliance with your self-exclusion. However you accept that we have no responsibility or liability whatsoever if you continue gambling before your request has been implemented or you seek to use the Website and we fail to recognize or determine that. You acknowledge that exclusion and limits are set per account, and should you have accounts on more than one site owned by us, you must set the limits on each account." https://www.spicyspins.com/general-terms-conditions/?lang=en

Regarding the withdrawal delay, we see that the withdrawal request on January 2020, was successfully paid and Andrew had confirmed the receipt of the funds.

We can confirm that Andrew has a recent withdrawal of 900 which was finalised and the payment request was sent to the payment processor.

For further questions, please do not hesitate to contact us.

Kind regards

Spicy Spins Casino

Hello Andrew, Spicy Spins Casino,

Thank you for your reply. Andrew, could you please confirm you received your withdrawal?

Hello Andrew,

Since you didn't reply to my last message, I take it as a sign your money was paid out and I consider this case to be resolved.

Thank you for contacting Casino Guru and I hope you won't come across a problem like this in the future.