há 2 mesesOriginalTradução
I played at this casino after believing an advert that it held a U.K licence. After big losses in one night I went back after I became suspicious when they wouldn't allow me to withdraw a small amount of money from my account with money I had just deposited. I instantly tried to close the account and customer service wouldn't allow me giving me all sorts of excuses for 2 days . I finally closed the account and was told I would recieve account balance in less than 5 days . I ended up in hospital trying to deal with these people they are a disgrace. They tell lies and ignore emails for 4-5 days at a time and also wanted to see photos of both sides of 2 bank cards /accounts (very suspicious) they also claimed my bank held up the payment. My bank said its not true. I finally got a payment which was less that was in the account my own money 4weeks later. They now ignore my emails as they shouldn't have told me they had a U.K licence also they took a fee for paying me my own back . They also forced me to change my email address and then said I never registered with the first email adress. I am complaining to everyone I can about there taking U.K players and the behaviour from them when I tried to make a small withdrawal and the emotional harm they caused me with their stalling tactics
- That i closed the account
- They are a disgrace the way they treat customers
Memocasino
há um mês
Hello!
We deeply regret that you've encountered this issue. Rest assured, we carefully consider each situation on an individual basis. We operate in strict accordance with our rules and conditions, which we strive to uphold consistently.
Best Regards,
Memocasino Team
We deeply regret that you've encountered this issue. Rest assured, we carefully consider each situation on an individual basis. We operate in strict accordance with our rules and conditions, which we strive to uphold consistently.
Best Regards,
Memocasino Team
