BABU88 Casino - Retirada do jogador atrasada devido à investigação da conta.

I deposited rs2000,rs1000,rs1280 total rs4280 and after winning my balance is rs23100 but when I made a withdrawal request they told me your account is under investigation and they need 14 days to process the withdrawal but now it is 20 day and they told me for wait 30 days.No I realised it is totally a fake they cheated the customer.I recommended all the players for not play babu88.They are cheater and didn't give you withdrawal.The customer support is totally rude and not talking properly

Dear aparnakar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I registered in babu88 on 27/02/2024 and completed account verification.

I Played live casino games.

Didn't take bonus.

Sorry I registered in babu88 on 27/03/2024

Thank you very much, aparnakar, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello aparnakar,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite BABU88 Casino to join the conversation.

Dear BABU88 Casino,

Could you please provide us with details on how long the player's account investigation will take?

Thank you vary much casino guru.For yours help today I have received the withdrawal.Thanks alot.Also thanks Michal.

Great news, aparnakar. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that they have received the funds, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino Guru