Bankonbet Casino - O pagamento do jogador foi atrasado.

On June 1, I withdrew €1,000, which Bankonbet confirmed as completed, but the money hasn't arrived yet. Emails aren't answered, or they're just put off saying it's my bank's fault why the money hasn't arrived yet, which is ridiculous, since I regularly and immediately receive money from other providers. When I request confirmation of the transfer, I don't even get a response.

Am 1.6. habe ich 1000.- € ausbezahlt was auch von Bankonbet als abgeschlossen wurde allerdings ist das Geld bis dato nicht angekommen . Auf Mails wird nicht geantwortet bzw nur vertröstet es liegt an meine Bank warum das Geld noch nicht da ist , was lächerlich ist da ich von anderen Anbietern regelmäßig und sofort Geld bekomme. Wenn ich eine Bestätigung der Überweisung verlange bekomme ich nicht mal eine Antwort

Dear Spieler412,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Spieler412,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Spieler412,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yes my account is verified, I have submitted everything that was asked of me and I am constantly being put off with the statement that my bank is to blame, I opened a second account and transferred money to it which was credited within a few minutes, I reported new account details to Bankonbet, they supposedly made a new transfer and look, it hasn't arrived again, I have now been writing to Bankonbet for 26 days and I am constantly being put off with the statement that my bank is to blame, several appointments at the bank could not find the transfer

hallo , ja mein Konto ist verifiziert hab alles eingereicht was von mir verlangt wurde und werde ständig vertröstet mit der Aussage meine Bank sei schuld , hab extra ein zweites Konto eröffnet Geld darauf überwiesen was innerhalb paar Minuten gutgeschrieben wurde , hab neue Kontodaten Bankonbet gemeldet die haben angeblich neue Überweisung getätigt und siehe es ist wieder nicht angekommen mittlerweile schreibe ich mit Bankonbet seit 26 Tagen und werde ständig vertröstet das meine Bank schuld ist , mehreren Terminen bei der Bank konnte man die Überweisung nicht finden

Today I got a message from the bank saying that the confirmation from bankonbet is invalid

Heute hab ich von der Bank bekommen dass die Bestätigung von bankonbet ungültig ist

Dear Spieler412, please allow me to ask you a few questions, so I can understand the whole situation completely.

Just to clarify the situation — after the initial payment failed to arrive in your original bank account, did the casino inform you that they would resend the same €1,000 to your new bank account?

Could you please let me know when exactly you requested the withdrawal to this new bank account?

Also, was this new account verified or approved by the casino in any way before the transfer was supposedly made?

Kindly provide your communication with the casino regarding this matter (emails or chat transcripts), either by uploading screenshots here or sending them to my email at [email protected].

Yes, the account was checked and again it did not arrive. The confirmation was declared invalid according to my bank. After that, I opened a Skrill account and after 30 long days the money finally arrived, but maybe my lawyer did more than I did in 4 weeks.

Ja Konto wurde überprüft und es kam wieder nicht die Bestätigung wurde laut meine Bank als ungültig bezeichnet danach eröffnete ich ein Skrill Konto und nach 30 langen Tagen kam das Geld endlich an aber vielleicht hat mein Rechtsanwalt mehr bewirkt als ich in 4 Wochen

Dear Spieler412, am I correct in understanding that we can now consider this complaint resolved?

Yes, I will avoid this casino even though it finally paid out

Ja , werde dieses Casino meiden auch wenn es endlich ausbezahlt wurde

Dear Spieler412,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru