BetOnRed Casino - A retirada do jogador é frequentemente cancelada.

Good evening, I have a complaint to make about BetOnRed Casino. I set up an account there and verified it without any issues. I made several deposits using Netteler. I had some losses and some wins until I reached a point where I won a fair amount. I attempted to withdraw 2500, but my withdrawal was cancelled by the casino's system. I sought assistance via their chat, and was told I could withdraw 2300 instead. I tried to do so, but it was again cancelled. I've made numerous withdrawal attempts but have not been successful in any of them. I urgently need your help as I suspect this casino may be robbing people. I have evidence and even screenshots that I'm willing to provide.

boas noite eu venho fazer uma reclamaçao casino betonred eu fiz conta la e verifikei a minha conta tudo normal correcto fiz la varios deposito metodo netteler perdi ganhei ate cheguei um ponte que ganhei algo e fiz meu levantamento de 2500 foi cancelado pelo sistema do casino doi chat pedir ajuda disseram que eu podia levantar 2300 e fiz foi cancelado outro vez fiz monte de levantamento ainda nao consegui nenhuma porfavore de me ajudar esse casino pode estar roubar pessoal tenho provas tudo vo ate deixar screenshot

Hello xiaxinhui,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello nick thank you very much then they paid me last night for the other method in the end you can close the case thank you

ola nick muito obrigado depois eles pagaram me ontem a noite pelo outro metodo a final pode fechar o caso obrigado

but the case was I deposited with money without bonus and accumulated the winnings there was a small problem but it was resolved as they are a new casino a player suspects that they say several things but everything is resolved for now I made my withdrawal if one day something happens I'm worth contact thank you very much for your work casino gru merry christmas everyone

mas o caso foi depositei com dinheiro sem bonus e acumulei os ganhos teve pequeno problema mas ya foi resolvido como eles sao um casino novo um jogadore desconfia que eles dizem varios coisas mas ta tudo resolvido por momento fiz meu saque se um dia acontecer algo eu valto contactar muito obrigado pelo trabalho casino gru bom natal todos

Dear xiaxinhui,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru