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I make withdrawal many days ago and on casino website they say withdrawal proceed 15 minutes. And i see my transaction history at this withdrawal is already proceed right after i make it, but its not come to my bank account.

I ask support and day after day they explain same, payment is proceed but problem is payment provider. Sounds like not true.

Today i see look like they block my chat option and i cannot ask anymore. Also email they stop answer.

Dear Jamethai888, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Jamethai888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.