BondiBet Casino - A conta do jogador foi encerrada sem explicação.

I played quite normally until I was at € 300, did not even want to pay out and suddenly when I wanted to log in again 1 hour later, my account no longer existed.

ich habe ganz normal gespielt bis ich auf 300euro war , wollte noch nicht einmal auszahlen und plötzlich als ich mich 1 stunde später wieder einloggen wollte hat mein konto nicht mehr existiert .

Dear Philipp,

Thank you very much for submitting your complaint. I can only imagine how frustrating this situation is for you. I will contact the casino and ask for their cooperation in resolving this case, but first, could you please tell me if you have received any explanation from the casino (it might be hidden in the junk mail)? You could forward it to my email address: petronela.k@casino.guru. Is there any notification or message, when you try to log in? What exactly does it say, when you try to enter your username? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

When I wanted to log in and entered my email address, it said that there was no account with this address although it is 100% mine and I have tried several times. The site doesn't even load anymore.

wenn ich mich einloggen wollte und meine email adresse eingegeben habe, stand da dass kein konto mit dieser adresse existiert obwohl es zu 100% meine ist und ich auch mehrfach probiert habe . Mittlerweile lädt die Seite nicht mal mehr. 

Dear Philipp,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

BondiBet Casino, thank you in advance for your reply. 

Hi Phillip,

Thanks for reaching out to us.

Please use your username to log in and it should be fine.

I have used those details and I have located your account and I can confirm that there is no reason for you not to be able to log in.

Before trying to log in I recommend you to clear your browsing data as this might be the reason for the error you are facing.

Warm regards,

Support Team

Dear Philipp,

Please follow the instructions and keep me updated.

Dear Philipp,

We received evidence from the casino, that you have been able to log into your account. Please be aware, that even in case you fail to confirm it, in the given time frame, we will mark your complaint as 'resolved'.

it is now possible for me to log in again. was probably a stupid mistake. I'm sorry

es ist mir mittlerweile wieder möglich mich einzuloggen. war wohl ein blöder fehler. tut mir leid

Dear Philipp,

I’m very happy to hear that :) and absolutely, no reason to apologize. Please believe me, me personally, I do all kind of bizarre and baffling things, the most important thing is, that your problem has been resolved. Thank you very much for your confirmation and I wish you best of luck.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks both sides for cooperation and Philipp, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.