Crowngold Casino - O jogador afirma que o seu pagamento foi atrasado.

The rules state that you receive your payout within 15 minutes. I've been waiting for three days, and the live chat keeps giving me the same pre-written message: "Your payout is in process." "First come, first served."

Stay away from these scammers! I've been waiting for the 3,000 euros the whole time.

You feel completely powerless. You have no option but to listen to the same answers from the chat over and over again.

You develop total despair!

I think the casino is trying to cancel the payout and then gamble away the money!

Everyone just keep your hands off it.

in den Regeln steht das man innerhalb von 15 min seine Auszahlung erhält. Ich warte seit 3 Tagen und der Livechat tröstet einen immer mit der gleichen vorgefertigten Nachricht ab. „Ihre Auszahlung befindet sich im Prozess." „First Come, First served Basis."

Finger weg von den Betrügern! Ich hab warte die ganze Zeit auf die 3000 Euro.

Man fühlt sich total machtlos. Man hat keine Möglichkeit außer sich immer wieder die gleichen Antworten aus dem Chat anzuhören.

Man entwickelt eine totale Verzweiflung!

Ich glaube das Casino zielt darauf ab die Auszahlung zu stornieren um dann das Geld zu verzocken!

Lasst alle bloß die Finger davon.

Dear selcukmesut94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear selcukmesut94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear selcukmesut94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Today is day 11 after my withdrawal request. I'm constantly receiving pre-written messages from the support team. No precise details, just stalling. I'll be glad this nightmare is over.

I submitted three withdrawal requests starting on April 24, 2025, after my requests were canceled and a new one had to be submitted. The first €200 was transferred less than three days later. Today, on day 11, I'm waiting in vain for €1,000 and €3,150.

Heute ist Tag 11 nach meiner Auszahlungsanfrage. Ständig vorgefertigte Nachrichten vom Support-Team. Keine genauen Angaben bloßes hinhalten. Ich bin froh wenn dieser Albtraum ein Ende gefunden hat.

Ich hab ab 24.04.2025 nachdem meine Anfragen abgebrochen worden und eine neue Anfrage gemacht werden musste, 3 Auszahlungsanfragen eingereicht. Die erste 200,00 Euro wurden keine 3 Tage später überwiesen. Heute an Tag 11 warte ich vergeblich auf einmal 1000,00 Euro und einmal 3150,00 Euro.

Dear selcukmesut94,

As the recommended period of 14 days have now passed, can you please advise if there's been any update with your payment?

Additionally, can you please advise if your account has been fully verified and if you have accumulated your balance with real money or bonus balance?

Looking forward to hearing from you.

Regards,

Nick

The payout arrived! Despite that, I wouldn't recommend this casino to anyone. I'm convinced they rely on you canceling the withdrawal and continuing to play. They made me wait over four weeks, even after I exchanged several thousand messages via chat and email. I wouldn't wish the stress I went through on anyone!

Die Auszahlung ist angekommen! Trotzdem würde ich dieses Casino niemanden empfehlen. Ich bin der Überzeugung das sie darauf beruhen das man die Auszahlung abbricht und weiterspielt. Die haben mich über 4 Wochen warten lassen. Nach dem ich mehrere 1000 Nachrichten via Chat und Email ausgetauscht hab. Der Stress den ich da durchgemacht hab wünsche ich niemanden!!!!

Dear selcukmesut94,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru