So I just recently started participating in a few slot tournaments and the last one I was in, I actually won some $$ lol. The casino requires a 1x playthrough and a 1x max cashout of the amount won. Here is my dilemma....their system for some reason doesn't show that there is a required playthrough amount on tournament winnings, however, being aware of this rule I checked in with support through chat to make sure I met this requirement. Once met, I requested the max cashout. Here is the issue...while completing my required playthrough I hit some pretty good spins...my account now has over $600 in it (after requesting the max cashout for my tournament winnings) that is showing withdrawable and it is playable on the slots. Currently my payout request is pending...I imagine it will be processed next week. Has anyone else been in a similar situation? Is this money in my account actually withdrawable? Will it disappear once my payout is processed? I guess I'm just used to the normal type of bonus playthrough...as soon as you hit that playthrough magic number any excess above what you can withdraw is poof gone! Any guidance is appreciated!!
