For more than 9 days I am waiting for my withdrawal being processed. All my documents are verified but the casino wont pay out any money because of the busy days they said.
this new casino is licensed by the MGA and I thought it was safe to play there. Does anyone know what I can do to let them pay out my money?
kind regards,
johannes
Hello,
are you talking about this casino?
https://casino.guru/21-red-casino-review#tab=js-tab-reputation
I really want to clarify this first because according to the review, players from your country are not accepted, the casino is not licensed at all, and it is rated as "zombie casino"...🤔
I'll wait for your reply just to be sure.
Jonas você conseguiu o dinheiro?
Você conseguiu o dinheiro?
Having the same issue.
2000€ Waiting in Withdrawal,
They have a limit of 1000€ per time, daily.
But they keep canceling it....
https://21.red/
this casino it is.
They are licensed
Hi and thank you for writing this casino, because we don't have it in our database and I have sold it to our data team who will take a look at it.
Anyway, I'm sorry to hear that you're having problems with the casino. May I ask how long your situation has been going on ? Additionally, have you heard from the casino why they're cancelling the withdrawal.
I have been trying to withdraw since 3/9.
First they verified all documents, I did a withdrawal after that. They declined it and wanted me to send in a photo with my id. I did so,
After that they have been declining my withdrawals, every time I try to make them without further explanation, not even an email sent to me when they do so.
I contact them, takes at least 1 day for them to respond with that another department is working on it.
Today was I think the 5th time they declined it with any updates on why.
A regrettable situation I would say. Your photo ID has already been approved and you have completed the verification ?
If so, I don't understand why the casino is declining your withdrawal without giving any reason.
However, I must point out that we give casinos 14 days to resolve the withdrawal and KYC issues.
Nevertheless, I think that if you keep submitting withdrawal requests, it will probably turn out the same way. Would it be possible to be patient for a little while longer, although I understand that it is not easy in this case ?
If the casino responds, let us know if the situation has moved anywhere. For now, we are left to wait.
They responded with.
Thank you for your message.
First and foremost, please allow us to express our sincere apologies for any inconvenience caused.
Upon consulting the relevant department, we were able to confirm that your previous withdrawal request could not be processed successfully, due to a technical issue.
They have advised that you initiate a new withdrawal request, which, upon checking your account, we can confirm that you have already done.
Rest assured that the department in charge will shortly review it and the transaction will be completed as soon as possible.
Thank you for your kind understanding and patience and, once again, please accept our apologies.
Hmm, would we have good news here after all ? 🤔☘️ The email looks promising, so I hope so, but I don't want to jinx it yet. But it looks like it's on the right track.
Anyway, let us know if you get your money or if the casino writes you again. I'll be impatiently awaiting the outcome. Fingers crossed. 🤞
They paid out today.
I sent them an email to close my account, very bad casino.
Great news indeed! I mean the payment, of course. For the rest, you're right; playing in the casino should be fun. May luck be with you wherever you go! 🙂
Olá, prezada Equipe Guru, estou com o mesmo problema com meu saque. Ganhei €1000 no Casino 21.Red e solicitei um saque. Minha conta está totalmente verificada (KYC), incluindo uma selfie com meu documento de identidade em mãos, que foi exigida e aprovada. No entanto, desde segunda-feira, 10 de novembro de 2025, minha conta mostra que o saque está pendente. Perguntei no chat ao vivo quanto tempo leva o processamento de um saque e me disseram que leva dois dias úteis. Infelizmente, nada aconteceu desde então. Estou entrando em contato com o cassino todos os dias e sempre recebo a mesma resposta genérica do chat ao vivo: o saque está sendo processado, blá blá blá. Estou muito preocupado em não receber meus €1000. O que posso fazer se ainda não recebi meu dinheiro após 14 dias? Atenciosamente, Eddi
Hello, dear sgeeddi! I'll try to comfort you a bit if I may.
Pending withdrawal and a fully verified account are both quite good circumstances. It would be much worse if the withdrawal were canceled and support told you to wait for investigation.
So, even though it feels unpleasant, try to be calm. Don't stress yourself with questions about what may happen in the next ten days. Perhaps you'll get the money much earlier.
And if not, my colleagues will try to help you through the complaint. Let's try to be positive for now; we can talk more if it helps you, okay?
Olá, obrigado pela sua resposta. O pagamento foi processado hoje e, de acordo com o e-mail, deverá ser transferido para minha conta nas próximas 72 horas. Manterei você informado. Atenciosamente, Eddi
Hello, superb.
I am eagerly anticipating receiving the final good news early next week. 🙂
Thank you, Eddi.
O pagamento já estava na minha conta ontem, mas o cassino ainda é muito lento para efetuar os pagamentos. Mas tudo bem quando termina bem. Atenciosamente.
Hello,
I guess the saying "better late than never" quite fits here. I'm glad you received the money, and I hope your future withdrawals will go smoothly. 🤞
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