há um ano
My account was frozen while i was trying to Withdraw money from my gaming account. How will i unfreeze my account.
Mostbet account was frozen
há um ano
Hello, I see you already submitted the complaint, what is good. Please follow Kristina's instructions now, I think it's the best what you can do now. Some times they block the account due to verification process. Btw, was your account already fully verified? I noticed you haven't answered this question in your complaint. Thank you and keep us informed.
Editado pelo autor há um ano
há um ano
Bom dia,
Gostaria de perguntar....me registrei na mostbet hoje - coloquei 8000 lá aos poucos, tenho 7400 na minha conta, e quando quis sacar começou...depois de um tempo parei de apostar (aposta limitada , etc...), a seleção não é possível devido à falta de verificação do número de telefone, onde não me enviam sms de validação repetidamente, dizendo que tenho que habilitar com a operadora e outras bobagens semelhantes, então já procurei e alguns minutos depois descobri esta página... .CS é um bot ou me parece que existe algum tártaro teimoso, que provavelmente é usado pelo tradutor e tudo no estilo ctrl c..v, Eu definitivamente gostaria de obtê-lo deles, como alguém de vocês se saiu?
Obrigado!
Traduzido automaticamente:
há um ano
Olá,
para a questão de como acabou, sugiro começar a ler o tópico principal do cassino - talvez aqui , então concentre-se nas análises de usuários - mesma página, guia de análises de usuários:
E para melhorar a impressão geral, ela também deu uma olhada nas reclamações - aqui .
É realmente uma boa ideia verificar com a operadora sobre a permissão para enviar sms de terceiros. Uma opção pior pode ser um problema técnico do lado do cassino. Infelizmente, não podemos prescindir do suporte técnico deles lá.
Se não houver outra maneira, o cassino não oferecerá uma solução, eu consideraria registrar uma reclamação - você já tem o link.
Me conta como foi 🤞
Traduzido automaticamente:
há 6 meses
My account was frozen and they want to video call me in skype. I want to if there is any danger or something and what kind of question will be asked??
há 6 meses
Hi there!
I sense you feel quite under pressure, so perhaps sharing my experiences with video calls will help you understand why casinos want players to go through this step.
Let's start with a bit of context:
At some point, almost every player's account needs to be verified. The most usual process is called KYC verification, which literally means "Know Your Customer". Detailed requirements are stated in the casino's Terms and Conditions, involving a series of documents needed to declare your account ownership, including banking details and address confirmation.
Sometimes the KYC is just not enough or the verification uncovers some sort of link between another player's account or gaming activities; imagine that as a pattern. When this happens, casinos prefer to investigate whether each player is the person he claimed to be during the KYC process.
This is when the verification call is set up.
So, be ready to present your ID or any other official document proving your personal data. You might need that.
Most likely, you will be asked to provide further details regarding your gaming and account activities in the casino.
Be ready to describe what games you have played, what payment options you have used for deposits, which bonus you took, or even when was your account created and how many times have you withdrawn or deposited using specific methods.
As far as I remember, these are the common questions.
If I'm to guess here, the casinos needs to be certain it was you who created the account and played in the casino, so technically this is another verification step.
Anyway, have you perhaps been told why this call is necessary? I do recall a few really short calls during which the casino employee only wanted to see the ID and the person at the same place and time 🙂.
Let me know if you have further question, ok?
Regarding your video call, what date is this taking place?
