FórumCasinosAPlay Casino - discussão geral

APlay Casino - discussão geral

há 3 anos por mitko78
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4094 visualizações 5 respostas |
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há 3 anos
Se desejar discutir algo relacionado com APlay Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há 3 anos

Please help me to take my winnings honestly and according to the rules of this fraudulent casino.

mitko78
há 3 anos

Hi, what happened? Could you send us more details?

há 3 anos

hi,i claimed first deposit bonus and i finished it for a few days,then i verified my account and order withdraw.after 2 days my balance disapere and from 5300 now is 0.00.i receive email from the casino that security department cancel all my bets because i broke 2.5 term from their rules and without any proof or explanation they stolen my balance.i receved my deposit of 392 euro back 2 days later but they stolen me 5300-392=4908 euro without any proof,only explanation is security department decision.PLEASE HELP ME.

há 3 anos

They use this term to cancel all my bets without any proof that i broken.

it is 2.5 from betting terms:2.5. The company reserves the right to close the game account and cancel all bets made on this account, if the company determines that:

- at the time of betting the client knew the outcome of the event;

- the client was able to influence the outcome of the event, being a direct participant (athletes, referees, coaches, etc.) or a person acting on their behalf;

- bets were made by a group of betting partners acting in concert (by a syndicate) in order to exceed the limits set by the company;

- the client has several gaming accounts (multiple registration);

- the client is suspected of using special software or hardware to automate the betting process;

- any dishonest methods of obtaining information or circumventing restrictions established by the company were used by the client.

mitko78
há 3 anos

If you believe that you did nothing wrong, then it's probably the best option to submit a complaint here https://casino.guru/complaints/create

Our team is going to take a look at it 🙂

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