há 3 anos
Se desejar discutir algo relacionado com BET90 Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
BET90 Casino - discussão geral
há 3 anos
Quero alertar a TODOS os jogadores que a Bet90 não oferece mais prazos de pagamentos de saques quando os 3 a 5 dias úteis são esgotados. Você faz a pergunta e as atendentes do chat simplesmente não respondem o que é perguntado. Não respondem os emails, não respondem ao certo no chat, enfim, tudo indica que eu estou sendo vítima de um golpe. Enviei toda a documentação, depositei, enviei o comprovante de depósito, cumpri o rollover, enfim, fiz TUDO que era necessário. E, se eu pudesse estabelecer uma ODD de que não vou receber meu dinheiro ela seria 1,08, como se o Bayern de Munich tivesse enfrentando a Chapecoense. Eu sou a Chapecoense nesse caso. Eu só quero receber meu dinheiro, tenham vergonha de tratar o cliente dessa maneira.
Vocês podem estabelecer um prazo para meu saque? Eu realizei o saque dia 14/10/2021, a conta foi verificada dia 15/10/2021, O PRAZO JÁ SE ESGOTOU, E AGORA?
há 3 anos
Hi, I'm quite surpriced that you're facing this issue in casino with such a nice reputation 🙁It's good that you have already submitted a complaint, especially in case that casino does not response at all... We usualy advise players to wait for at least 2 weeks (for casinos with not so good reputation), however I feel this is not question of time in your case. Please keep an eye on your complaint's progress, further more you can always try to contact Malta Gaming Authority. As far as I know there are some players who were successful and got their winnings this way.
Please stay positive and hope for the best.
há 3 anos
O que me consola é a avaliação que vejo no site de vocês sobre eles, pois estou me frustrando com isso. Eles fogem das perguntas, não dizem de maneira alguma o prazo, dizem apenas dias úteis. Isso é muito cruel, parece que eles tentam irritar o cliente para que o cliente falte com respeito com eles e eles passem a ter razão, mas sou honesto, sou educado, sou uma pessoa que tem princípios, eu não vou faltar com educação de maneira alguma. É injustificável você estar tratando de assuntos sérios e conversar feito uma criança. Conta regularizada, documentos enviados, comprovantes de depósitos enviados, extrato bancário enviado, rollover cumprido, enfim, tudo correto. Eles por um momento chegaram a dizer que depende agora do prazo do meu banco, mas isso é uma mentira, pois a opção de estornar o saque está pulsando lá para eu clicar nela. Que cassino que faz o depósito e deixa a opção de estornar saque disponível? Eu tenho todas as conversas transcritas em meu e-mail, se o cassino resolver aparecer por aqui para responder isso eu espero muito que eles sejam justos.
OS CASSINOS PRECISAM APRENDER A PERDER TAMBÉM.
há 3 anos
Hi, I'd say it's great you submitted the complaint. It's also important to stay calm while talking to the casino representatives, because in some cases, casinos simply close your account if you're rude. I honestly hope you'l manage to resolve this with the casino and everything's gonna be alright 🙂
Just make sure you won't lose your winnings before you manage to withdraw them!
há 2 anos
Hello Casino Guru,
I deposited this website so far, 196 Euros. After that the website has been limited me. I withdrawan 946 Euros. They informed me that I had to verify account. I uploaded all documents in same day.
But it's been more than two weeks after withdrawal and it's been more then 10 working days after uploaded documents. They don't response my email's. I didn't use any bonus, before become a member I checked T&C. I just used Mifinty method. Nevertheless, I coudn't find anyone to talk. Live chat just says we will send it as soon as possible. They don't send my money. Please help about this.
NO ONE SHOULD TRUST THEM! Casino Guru has to change this:Very good reputation
BY CASINO GURU
há 2 anos
Hello,
first, allow me to bring to your attention some aspects we're considering when it comes to the overall rating:
https://casino.guru/Bet90-Casino-review#tab=js-tab-reputation
Secondly, it does not seem that casinos can't handle players' issues. The staff cooperates with our complaint team and there has been no single unresolved complaint so far.
Hence I recommend submitting a complaint and we will check the whole situation and try to help you.
Please use this link:
https://casino.guru/complaints/create
há um ano
Hi. My user in Bet90 is alvaro3120 and I am from Ecuador. I still can't say that my withdrawal has been delayed but there are some issues that i would like to be clarified (Sorry for my english). I am using the same method to withdraw that i used to deposit (Directa24), but Bet90 has rejected my withdraw attempts arguing that my bank account isn't valid or that my payment details are incorrect, but i have tried with two of my bank accounts (i am the owner of them) and the issue continues (the data IS correct, i have checked multiple times and they are the bank accounts that i always use...and I called the banks and they say that my bank accounts have no limitations to receive international transactions). I would like to get a respond from BET90 and be clear with this problem. My Bet90 account is validated and bonus money was released with no problem. Maybe it is that you have the wrong Swift code of the banks?? Or problems with Directa24?? Pleaste, let me know. 
Also I don't have unplayed amount
Please, help me to speed up the approval...Thank you
Editado pelo autor há um ano
há um ano
I'm sorry. No one aside from the casino employee can solve the problem. I would say, the casino should now clarify the issue and make every effort to allow you to withdraw.🤔
Kindly mind the casino probably won't respond to you here. This isn't the official casino chat, you see?
May I know for how long you have been trying to withdraw, please?
há um ano
Yeah..i know that this page helps people who plays in all online casinos... I've written them several times since May 16...But i've heard that other people from Mexico have the same issue since nearly a month, not only with Directa24, also with Mifinity ... Bet90 responded by email 2 days ago that they will communicate this issue with Directa24 and that I would get a response on Monday (today).
há um ano
To be entirely precise, our Complaint Resolution Center helps players with complaints. 🙂
The way I see it, you could use some help too, right?
I usualy recommend players to read this brief quide, to get an idea about the process as a whole:
https://casino.guru/complaint-resolution-instructions
Once you feel it's a good idea to create one, feel free to use this link:
https://casino.guru/complaints
I think you should try it, it's free.
