há 3 anos
Se desejar discutir algo relacionado com BetBRX Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
BetBRX Casino - discussão geral
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há 3 anos
Como faço pra tira reclamação
há 3 anos
Hello,
Seems that you figured it out on your own 👍.
You should wait a bit:
"Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request."
Stay calm and update us, please.
há 2 anos
Safety Index is HIGH, 8,1/10, and I see complaints, we all will lose money there. It was a bit too generous to give 8,1 to a brand new casino, registered in Curacao?
há 2 anos
As far as you can see, there was no previous negative experience with them. There was only one approved complaint and that one was resolved. There was no reason to believe there's anything bad about the casino.
há 2 anos
And what about NOW? It is almost one month that the casino stopped paying to anybody but you still keep their rating unchanged. There is a problem with your rating system and I think you should react more swiftly to what happens in the real time.
há 2 anos
Hello,
Have you noticed the casino has closed?
https://casino.guru/betbrx-casino-review
I would say this is the reason why players can't get their winnings. It's sad, yet, as long as no one else is able to play there, no point in changing the rating to closed casinos.
I agree with you though, we could use any fresh feedback we can get - can you help us with that? Instead of tutoring? 🙂
I mean this feature is available 24/7:
For each casino separately.
Thank you in advance for your kind cooperation! ✨🙌
Editado
há 2 anos
Boa tarde fiz uma reclamação aqui no guru a respeito do site betbrx que simplesmente não recebi meus ganhos e ainda bloquearam minha conta e também de vários outros jogadores , aqui enviei tudo que era necessário só que no fim obtive a resposta que o site guru casino não poderia fazer mais nada pois o site betbrx não respondeu a reclamação foi informado que o site foi desativado só que vi que o site ainda esta funcionando conheci o site pelo guru casino só por isso fiz meu registro e depósitos pois aqui mostrava que o site era de total segurança e no próprio betbrx tem uma propaganda do guru casino o que daria mais confiança só que não recebi meus ganhos nem o que foi depositado fiz
tudo que foi pedido e nada não obtive reposta do guru casino por e-mail só a resposta que não poderiam fazer mais nada acho muito estranho pois deveriam faze algo pois só depositei no site por pensar que era confiável e por ter a propaganda do guru no próprio site , gostaria de saber se vai ficar assim mesmo se o guru casino tem outra forma de ajudar pois tentei tudo o que podia .
há 2 anos
Hello, I'm sorry you got yourself into this situation. I noticed that your complaint was closed as unresolved because the casino did not respond. We have no power to force the casino to do so. On the contrary, it has received black points which will be reflected in its saftey index. While I know this is not what players would expect, there is nothing more that can be done unless the casino is interested in cooperating.
However, I noticed that Peter recommended in his complaint that you contact the licensing authority at this email: (info@gaming-curacao.com) and file a complaint here, which might help. Have you tried that yet?
há 2 anos
Boa tarde Jairo sim entrei em contato com o curacao e também com o Peter informando que não recebi nenhuma resposta do curacao e o sr. Peter também não me respondeu . Obrigado pela sua atenção fico aguardando alguma resposta.
há 2 anos
Hello.
Well, there is not much we can do for you here on the forum. Kindly give Peter some time. The whole Team is dealing with an incredible amount of complaints.
I'm sorry. You need to wait.
há 2 anos
Any news on this casino? Did they pay to anybody finally?
há 2 anos
Hi, why are you asking ? Do you have any money or withdrawal problems in the casino ?
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