há 2 anos
Se desejar discutir algo relacionado com Casino MaxCazino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Casino MaxCazino - discussão geral
há 2 anos
Hello. CasinoGuru team
My complaint about this casino (https://casino.guru/casino-maxcazino-player-s-bonus-winnings-have-been-1) was rejected before.
And casino team promised that they refund my deposits.
But I haven't been refunded yet.
What’s worse, I heard that this casino will be closed by the end of this month. They are not willing to refund.
They don't answer me.
I don’t have the time, could you help me again please?
Editado por
Radka há 2 anos
Motivo:
complaint's link added
há 2 anos
Hello, ryosyou.
I read your complaint carefully and I'm quite sure that there is a kind of misunderstanding.
I will try to clarify things a bit:
You took the bonus however, you did not meet the wagering requirements due to this the amount won from the bonus was voided.
Your deposited funds were not affected so you can play with your deposit, no harm done.
You were not supposed to be refunded, however. The bonus winnings were voided and the associated deposit was not affected.
There is no promise of refunding, I'm afraid. It would not make any sense.
Anyway, where did you get the information that this casino is about to be closed by the end of April, please?
há 2 anos
They said "Regarding your deposit, we would like to inform you that the funds will be refunded at the nearest time." on my complaint.
And I've received this e-mail.
I heard it from affiliate I used.
As a side note, Japanese market was closed at the end of January.
há 2 anos
Hello,
Well, it may be that somehow they decide to refund your deposit however, it does not make much sense if you violated the rules though. In the complaint you can only see part: "the funds will be refunded at the nearest time".
I asked my colleague Jana to check the information about the casino being closed.
Anyway, not sure how we can help if they ignore you now.
Have you submitted this issue to the Curacao gaming authority as you mentioned, please?
há 2 anos
They said "Regarding your deposit, we would like to inform you that the funds will be refunded at the nearest time." on my complaint.
And I've received this e-mail.
I heard it from affiliate I used.
As a side note, Japanese market was closed at the end of January.
há 2 anos
Hello again,
I discussed this situation with Jozef.K because if the casino ignores you now, it is not fair.
We should be able to reopen the closed complaint and continue there, at first it must be clarified with Matin, however.
I'll get back to you soon.
há 2 anos
Yes of course.
Antillephone doesn't work, no response.
I sent a letter to "radka@casino.guru"
Could you check it?
há 2 anos
I see.
It looks like we've crisscrossed.
Thank you for your cooperation.
Editado pelo autor há 2 anos
há 2 anos
Yes of course.
Antillephone doesn't work, no response.
I sent a letter to "radka@casino.guru"
Could you check it?
há 2 anos
Well, regarding the bonus there is nothing wrong with the casino's reaction.
You did violate the rules. What could be a problem is when you've been promised something and you have not received it.
I got the email and forward it to Martin directly.
Thank you.
há 2 anos
Hi.
Do you have any update?
They are just about to close their casino.
há 2 anos
Hi, how do you know they're going to close the casino?
há 2 anos
I heard it from an affiliate.
há 2 anos
Hello ryosyou,
as you may notice, Martin has reopened your complaint. At the moment, we are waiting for the casino's reply concerning your deposit.
If you have any updates, just let us know.
Thank you.
