há 10 meses
Se desejar discutir algo relacionado com CasinoBud, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há 10 meses
Hi, My Casinobud, account got closed since I couldn't provide documents to verify my account. I have deposited 7000€ to the account and I had over 14000€ in the account. I have provided them all kind of documents including bank statements, screenshots, Receipts of transfers and other documents. They just decline all. I am more than happy to provide all those documents and others to verify the account.
há 10 meses
I am really sorry that you were not able to verify your account, but I don't understand the reason, though.
Could you tell us more, please? Why were those documents not approved, and what was the reason for closing your account then?
Please provide some more information so we can hopefully help out with this situation.
há 10 meses
Eles anunciaram imediatamente que a conta seria fechada se não pudesse ser verificada em 30 dias. Como não tive sucesso nisso, a conta foi aparentemente fechada até que pudesse ser verificada. Enviei a eles vários extratos bancários e vários recibos das transferências exatas que eles solicitaram. Também forneci capturas de tela, mas elas não são válidas. No momento, não é possível verificar a origem do dinheiro porque eles estão rejeitando documentos que deveriam ser suficientes.
Traduzido automaticamente:
há 10 meses
In this case, I hope that we will be able to get more information from the casino and find out the reason why they didn't accept your documents.
Please wait for your complaint to be reviewed, and if there is anything new, share it with us at any time.
Just to make sure, did you provide all the documents in the right way they have asked for them, please?
I am just trying to understand why wouldn't they be sufficient, you know.
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