Cuidado com os cassinos associados à Novaforge Ltd? (página 2)

the casino has all the necessary documents.

And it just doesn't count. I've been waiting for 30 days

das Casino hat alle notwendigen Unterlagen .

Und es zählt einfach nicht aus .ich warte seit 30 Tagen

I sincerely cannot help from here, but I must say that I am very disappointed with this team because I have realized that they ultimately always support casinos, no matter how fraudulent they may be, and in the case of Novaforge even more so.

Yo sinceramente no puedo ayudar desde aquí, pero igualmente decir que me siento muy decepcionado con con este equipo porque me he dado cuenta que finalmente siempre apoyan a los casinos por fraudulentos que esto sean y en el caso de Novaforge aún más .

I've already sent an email with all the important information to Düsseldorf. They have to do something, right?

ich habe bereits eine Email mit allen wichtigen Informationen nach Düsseldorf geschickt .die müssen doch was tun .oder ?

I have to do something about them

ich muss gegen die was unternehmen

Good morning

You'll have to file a complaint.

Little by little, with a lot of patience, I am recovering my money.

Greetings

Buenos días

Tendrás que poner una queja.

Yo poco a poco, con mucha paciencia, voy recuperando mi dinero.

Saludos

Where exactly do I have to file a complaint?

I have reported the casino, the operator, and everything to the German court.

Wo genau muss ich Beschwerde einreichen ?

Ich habe das Casino und den Betreiber und alles beim deutschen gericht angezeigt .

I am using other methods that are much faster. If you want, contact me privately and I will tell you.

Yo estoy utilizando otros medios que son mucho más rápidos si quieres ponte en contacto privado conmigo y te comento

Hello, I'm glad to see you around. Do you remember me? 🙂

I understand you are disappointed. You explained your points, and we did the same.

I apologize; please do not expect any changes to our approach. We never wanted to be judges or attorneys; instead, we use the Fair Gambling Codex to mediate fairly.

Many players have different expectations because they have never really cared about how we mediate and instead expect based on their background. You are a judge who appears to behave in the same manner. I apologize, but this is not how we approach casinos or players.

I thought it would be fair and transparent to state that.

Shall we agree to disagree? That, in my opinion, is a reasonable conclusion because nothing you intend to post here will change the way your colleagues view fair gambling.

Only casinos in Spain are legal for you; we get it. And I thank you.

Hello, first of all, please use the reply or quote button. It helps navigate the conversation.

More importantly though, I'd like to mention the free complaint feature to you. I see you have been waiting a very long time, and it seems that nothing has actually changed. You can now lodge a complaint for free, allowing my colleagues, the mediators, to contact the casino after we exchange the basic details with you and hopefully find a resolution. Or at least find out what the casino thinks it is doing...

Feel free to try: https://casino.guru/complaints/create 👈

Can you tell me how? My allyspin account is blocked for withdrawals and deposits. They want account statements from September 30th to September 5th, which I don't even have from my bank yet. How am I supposed to withdraw then? They keep rejecting my other bank statements.

Können sie mir sagen wie . Mein Konto bei allyspin ist für Auszahlung und Einzahlung gesperrt sie wollen Konto Auszüge vom 30-bis 05.09 den ich noch garnicht von meiner Bank habe . Wie soll ich dann auszahlen ,? Sie lehnen meine ändern Kontoauszug immer ab

But they really do pay because they also kept me waiting a long time saying I wasn't verified even though I was, and in the end I ended up spending the money I earned.

Pero realmente pagan por que a mi también me tuvieron mucho tiempo esperando diciendo que no estaba verificado aunque si lo estaba y al final me acabe gastando el dinero que gane

Hey there.

To clarify my understanding of the situation, you have not actually been paid; instead, you played out the money that you expected to withdraw eventually. Is that so, please?

Hello,

I am following up regarding my ongoing Supabet complaint. I recently noticed that Supabet has changed its operator and is now listed as being owned and operated by NovaForge LTD, licensed by the Gaming Board of Anjouan under License No. ALSI-152406028-FI2.

Because of this change, I want to confirm whether my complaint should now be directed to this new regulatory body, and if so, I would appreciate guidance on how to contact the correct regulator for Supabet’s current license.

Could you please advise on the proper contact method or complaint procedure for the Gaming Board of Anjouan or NovaForge LTD? I want to ensure my complaint is sent to the appropriate authority.

Hello,

Of course. This article is intended to be helpful. Normally I would describe it in my own words, but since this document was intentionally created as a guide for players, In my opinion, it is beneficial to read it all in its original form:

https://casino.guru/licensing-authorities/comoros-license 👈

(AOFA, however, rarely responds. I believe we talked about it in the past. Feel free to Google other players' opinions and experiences with complaining to this licensing authority.)

Best of luck with that, really!

Good afternoon,

I have already received a full refund and I am only missing about 5000 euros which I hope will be in my account soon.

If you want me to help you with these crooks, send me a private message and I'll explain how I did everything correctly to get the refunds.

Buenas tardes,

Yo ya he conseguido la devolución de todo el dinero y solamente me faltan unos 5000 euros que espero que en breve estén en mi cuenta.

Si queréis que os ayude con estos sinvergüenzas enviadme un privado y os explicaré cómo he realizado todo correctamente para conseguir las devoluciones.

Hello, just to add, there are no private messages.

I would like to say that once players reach out for a chargeback in a decent casino—which specifically means overall fairness, not local law implications—other casinos may take it s a reason for closing other accounts.

This, in my view, presents the most advantageous dilemma for compulsive players who genuinely desire to refrain from gaming.

Thank you.

Hello, I spent over 4,000,000 CZK on the LunuBet platform and the machines, to put it bluntly, absolutely do not pay out. But not at all. Is there any chance of getting it back from them? Legal?

Zdravím, na platformě LunuBet jsem utratil přes 4 000 000czk a automaty, když to řeknu hloupě, absolutně nesypou. Ale jakože vůbec. Je nějaká šance to z nich dostat zpět? Právní?

I’ve noticed something that I’m hoping someone can clarify.

Both Supabet.com and LunuBet.com state in their website footers that they are operated by NovaForge LTD, incorporated in Anjouan, Union of Comoros, and both list the same Anjouan Gaming Board license number: ALSI-152406028-FI2.

From a player’s perspective, this raises a few questions.

Is this license issued to NovaForge LTD as a master license that allows it to operate multiple casino brands under a single license number?

Or is each casino normally expected to have a separate, brand-specific license entry under the regulator?

How are players supposed to independently verify which brands are actually covered under a specific Anjouan license, especially when the regulator’s public registry appears limited or inconsistent?

I’m not making an accusation. I’m genuinely trying to understand how this licensing structure works and how players can confirm that a specific casino brand is properly licensed and supervised.

Any clarification from Casino.Guru staff or experienced members would be appreciated.

From what I can see, Supabet, LunuBet, and Duospin all list the same licensing information in their website footers.

Each states that it is operated by NovaForge LTD, incorporated in Anjouan, and each displays the same Anjouan Gaming Board license number: ALSI-152406028-FI2.

This appears to be a single operator license reused across multiple brands. The issue for players is that the Anjouan regulator does not appear to provide a clear public registry showing which specific casino brands are covered under a given license number.

As a result, players cannot independently verify whether a particular brand is properly licensed, whether the license is active, or which entity is accountable when disputes arise.

I am not making an accusation. I am trying to understand how brand-level oversight is supposed to work in cases where one license number is shared across many casinos.

Hey Msesto, have you received your remaining €9,500 yet?