Ice casino me bloqueou

They blocked me without explaining why, I just want my money

Oi, você jogou com um bônus? Não é possível que você tenha violado alguns termos e condições?

They really block, if you profit, they block you, let's publicize this force

https://youtu.be/4I-E-vAWN8g?si=nxSlaLa0APfqU04N

Não creio que isso precise ser compartilhado em todos os lugares, e deve-se notar que o cassino apenas retirou você dos bônus e não bloqueou sua conta. Então acho que você precisa dizer a informação correta.

i already have a complaint open ,,,, i had my account open approved by them i had already made considerable withdrawals until the day i got 140 thousand and out of nowhere they blocked my account because of the name.... and it was verified by them ...

and they offered me 5000 thousand to unblock the account ...... they don't want to pay just that....

i have an open complaint here at guru i have the account unblocked but no money i have a print of them in the chat confirming that they made a mistake in the verification

They only make problems when it comes to paying .... I said in the chat to unblock the account and put the name right and they did it, changed the name, put it wrong again and gave 5000 complimentary ...

I've now opened a complaint to see what happens...

Nossa equipe de atendimento ao cliente fará todo o possível para ajudar, é claro. Pedimos sua paciência enquanto investigamos o caso.

Yes romi I know and thank you I was just sharing my experience with that player above since it was in the same casino thanks for everything

Sim, que bom que você compartilhou sua experiência, e lamento sinceramente a situação atual. Espero que tudo seja esclarecido e que tudo se resolva da melhor forma. Como disse Romi, vamos aguardar o posicionamento da equipe que está investigando o caso.

Mas eu tenho uma pergunta. Quando você fala sobre o seu nome, você digitou algo incorretamente durante o cadastro? Você pediu para corrigirem quando aconteceu, e eles corrigiram, e quando você ganhou, você disse que eles reescreveram o nome para que houvesse um erro?

Good morning the registration asked for my name I put Paulo because my name is Paulo

The account was successfully verified I played for a long time, everything ok with the account I made withdrawals of 2000 euros several times according to the print sent only when the 140 thousand came out they blocked it and say that the name is incomplete...

They blocked the account and said that if I unblocked it and had access, I'd lose everything I had and that they were going to correct the name.

I told them via chat to unblock the account and put my name on it and that I wasn't going to give up the 140,000 euros because without an account I don't have access to the evidence either.

I gave my correct name Paulo Tiago Alves Silva

They put Alves da Silva Paulo Tiago

In other words, they put it wrong...

In short, I have a verified account approved for low withdrawals, when I withdraw a high prize they block it.

Entendo o que você está dizendo, vamos tentar também com o cassino, já que vi que eles responderam, esclarecer a situação e espero que seja resolvida de forma justa.

Vou torcer por você.

I hope so too, because I know I've done everything right. Thank you for your help.

They answered, but you haven't spoken for some time. Is everything all right with Stefan?

Escrevi para ele e disse que ele verificaria isso o mais rápido possível, provavelmente hoje.

Obrigado por me avisar. 🙂

ok i'll wait, he replied saying he's contacting the casino by email and the casino is already asking to confirm the email.

Casino is wasting time and this has been going on for 3 months and what makes me angry is that I didn't do anything wrong, they checked the account was approved and only canceled me when the amount was high.

A situação ainda está sendo analisada, então vamos aguardar o desenrolar dos acontecimentos. Entendo a sua posição e a do cassino, e espero que uma decisão seja tomada em breve.

I too hope that the decision will be made because I know I've done nothing wrong and I know that the mediator will be doing his best but the weeks go by and so does time and it's distressing for me to see what they're doing to me

Good evening I do not know what is going on casino guru has already extended 2 x response time we are going for the third time and I have no more information about the case is everything ok with Stefan ?

I have already sent him an email and I have no reply thanks for your attention

Olá, na reclamação encontrei uma explicação de que Stefan estava de férias. Não se preocupe, por favor; existe um sistema que evita atrasos inevitáveis. Caso Stefan não pudesse retornar, outra pessoa cuidaria do jogador. Entendo que isso seja uma complicação, mas peço que tenha paciência. Meus colegas não se esquecerão.