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I have a serious gambling problem.
this casino won’t block my account. I asked to stop sending me emails. They continue to. I asked them to block my account which they do but seconds later you are able to reopen again. I came into the live chat yesterday stating I had lost everything , all my money and I’m feeling suicidal I begged them to ban me and close my account permanently, they still refuse to do this. They won’t help me. I need help please I just want to be blocked from the site. I’ve lost so much money. Gamban doesn’t help as I install then uninstall so I can go back and gamble. I just need to be blocked from them
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Since you sound quite desperate, I'd say you should ask someone you trust to change your account password and never give it to you.
Additionally, I would prefer if you were strong enough to submit a complaint right here:
https://casino.guru/complaints/create
For your sake and the sake of others, I believe we should investigate their approach towards vulnerable players. From what you described, I feel quite sick, to be honest!
But it's just a suggestion; you don't need to do it, ok?
Are you in a group? Do you need any contacts? Please visit this site and get help:
https://casino.guru/problem-gambling-help-centers
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I’ve just lost a load more money 🙁
I’ve got the screen prints now form the live chat of them refusing to block my account permanently due to their regulations
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Where can I send the screen prints too? Sorry I’ve lost the email
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Well, I'm very sorry. I think it was the right thing to do in this case to file a complaint, and I saw that Petronela is already trying to help you. I assume that you have already sent her screenshots, so if you have any more, please update the complaint.
Anyway, I hope you will be able to resolve the situation and close your account for good. Fingers crossed.
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Just don’t want this to happen to others! Too many casinos get away with this and pray on addicts
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This part is Ridiculous. I beg them to self exclude me permanently due to having a gambling problem. They temporarily put a block on my account. And you can then go on their site and re activate it straight
away! Absolutely no protection for people with a problem 🙁 I’m so lost clearly I’ll never be able to stop….
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It's very nice that you are also interested in other players and you don't want a similar situation to happen to them. I sympathize with you as well, because I understand how difficult this situation must be.
However, if you have someone you trust, wouldn't it be possible to give them the password to your account with a login (e.g. a family member, a close friend) so that they change your password and email and you can't get into your account ?
Anyway, I really wish you could get over this situation and everything would be solved and your account would be closed forever. I will try to be optimistic. I wish you all the best.
