JugaBet Casino - discussão geral (página 2)

Hello, thank you for sharing your feedback. We want to assure you that at Jugabet all our games operate with verified and regulated RTP, and we are committed to transparency and fair play. We understand that gaming experiences can vary, and we encourage all our players to gamble responsibly and set betting limits that suit their budget.

Hola, gracias por compartir tu opinión. Queremos asegurarte que en Jugabet todos nuestros juegos operan con RTP verificado y regulado, y nos comprometemos a la transparencia y el juego justo. Entendemos que la experiencia de juego puede variar, y animamos a todos nuestros jugadores a jugar con responsabilidad y establecer límites de apuesta que se ajusten a su presupuesto.

Hello,

We regret the experience you described and take all of our players' concerns very seriously. Please note that our office in Peru has been closed; however, we remain fully committed to supporting our players.

If you provide us with all the necessary information about your account and the issue you experienced, our support team will review your case and provide the appropriate assistance. You can contact us by email through our official channels and include your account ID for verification.

We appreciate your understanding and cooperation, and remain committed to resolving any legitimate concerns in a fair and transparent manner.

Sincerely,

The Jugabet team

Hola,

Lamentamos la experiencia que ha descrito y tomamos muy en serio todas las preocupaciones de nuestros jugadores. Tenga en cuenta que nuestra oficina en Perú ha sido cerrada; sin embargo, seguimos plenamente comprometidos a asistir a nuestros jugadores.

Si nos proporciona toda la información necesaria sobre su cuenta y el problema que experimentó, nuestro equipo de soporte revisará su caso y le brindará la asistencia correspondiente. Puede contactarnos por correo electrónico a través de nuestros canales oficiales e incluir su ID de cuenta para verificación.

Agradecemos su comprensión y cooperación, y seguimos comprometidos a resolver cualquier preocupación legítima de manera justa y transparente.

Atentamente,

El equipo de Jugabet

Hello there.

Thank you for your input on our forum. I have synced your account with the casino you represent. Now you can feel free to communicate with your players here at any time.

Please review also our rules for casino representatives here.

Unfortunately, as I can see, you have replied to our user's post, which was written a really long time ago, so I am not sure if you will get any reply, but keep up what you're doing and feel free to reach out at any time.

They're giving me the runaround, telling me the deposit department is handling it, while Mercado Pago confirms the payment was credited immediately. They're lying and giving different versions all the time. I have screenshots showing how they contradict each other.

me dan vueltas , me dicen que el departamentos de depositos se esta encargando del tema, en mercado pago me confirma que la acreditacion fue inmediata, ellos mienten dando versiones distintas todo el tiempo. tengo capturas de como se contradicen

Hello, based on what you describe, you have a problem with a deposit to the casino that has not yet appeared there, or is it something else? If so, how long has it been going on and what has the casino told you so far?