há 9 meses
Se desejar discutir algo relacionado com Li.bet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Li.bet Casino - discussão geral
Adicionar post
há 9 meses
Deposited 100 GBP won 190 GBP, here to document withdrawal process to help future players.
Day 1 - Cancelled and asked to fill in profile completed and withdrawal requested again.
há 9 meses
Hello.
Thank you for doing this, for sure.
May I ask if the whole verification process is now completed, please?
We will wait for more updates from you here.
há 9 meses
Hi Romi
Not been asked to complete any verification.
Day 2 - Checked my account to see my money back in my balance, accused of pressing rollback to balance by the chat team which I never did. Requested withdrawal again.
há 9 meses
Ok, so the casino believes you canceled the withdrawal on your own, however, you did not. That's not a a good sign at all. Hope to see more positive feedback tomorrow.
há 9 meses
Thank you
No more updates yet beginning to worry now that I will never see my £190.
há 9 meses
Well, let me be the optimistic one here. Its Safety Index is not that bad, so perhaps the situation is also not dire.
Do you have any optional payment preferences you could use?
há 9 meses
Hi Radka,
They tried to pay out but it didn’t go into my bank account. They are now investigating, any idea?
thank you
há 9 meses
So, which one are you going to try, tough?
It is good they offered more options, I believe. Don't you think so?
há 9 meses
Hi Romi
still awaiting details from them.
no sign of them reattempting payment as of yet very poor experience.
há 9 meses
How long has it been now exactly, and which payment method did you use at the end?
há 9 meses
This has now been going since last Friday 15th of March.
Second withdrawal has now failed and next they’re saying I can try a VISA card instead of Mastercard but funds haven’t been returned my balance yet.
33 emails so far to try and get this sorted, customer service is terrible they are extremely slow.
há 9 meses
In this case, I would really suggest you submit a complaint here so our team can intervene. It must be surely frustrating to go around in circles. Right?
Here's the link where you can do so.
Adicionar post
