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Se desejar discutir algo relacionado com Live Casino House, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Live Casino House - discussão geral
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Information about the license is missing from this casino's website. In addition, there are a number of behaviors that one would not expect a proper license to permit, such as imposing rules on users that are not written in the Terms of Use by a decision of upper management.
I wonder if this casino has had its license revoked? I would like an investigation.
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No problem at all, I'll get it checked. In exchange, I would like to ask you to specify the following:
"In addition, there are a number of behaviors that one would not expect a proper license to permit, such as imposing rules on users that are not written in the Terms of Use by a decision of upper management."
Thank you!
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When I tried to make a withdrawal at this casino, support informed me that I needed to 5x my wager. I inquired about this, as it was not in the terms of service, and received the following response.
(Originally published in Japanese but translated hereafter)
『We apologize, but we are in the process of updating our Terms of Use,
The Terms and Conditions have been updated and no longer state that a 5x cash bet is required.
Please note that this is a senior management decision, and all customers will be allowed to withdraw their funds only after they have placed 5x their deposit.
We will not be able to authorize withdrawals until all bets have been placed.』
If "the upper management has decided" is accepted, then it will be established whether it is 10 times or 100 times more.
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I would say that this is becoming quite a common practice although 5x wager deposit is quite a bit much for me.
However, if they have told you accurate information and also say that the Terms are to be updated, then I wouldn't see it as such a problem. Of course, finding out when I've already deposited my money isn't the best thing, but on the other hand, as I said, deposit wagering is becoming more and more common.
So even though it is what it is, I strongly believe that they will adjust it and the players will know about it in advance.
Thanks for the info.
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But at least now, they are doing a sneaky way of operating, letting users who know nothing about it make a deposit and then informing them of the terms and conditions later.
I don't believe that Curacao's license allows this practice.
And the license mark that should have been on the casino site is nowhere to be found. Nor is it clearly stated in the terms and conditions.
We have also heard that they have been stripped of their license and banned from operating in Southeast Asia, where they were originally a customer. I would like you to confirm where they are now licensed.
Translated with DeepL.com (free version)
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But if they had a Curacao license, the license will be slowly disabled. I know that GC is disabled since 18.8., so that's why you didn't find any validator.
But it is a pity that such things were not stated in the Terms and Conditions, anyway, even for us it is more and more common wagering of the deposit 5x and more than that we consider not fair at all. But I agree that the casino should have it written down somewhere. However, they pointed it out to you, which is also at least some effort.
Did you manage to do that?
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So you are correct that this casino does not possess a license at this time?
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Well, according to what information I have and what I can find out about the Curacao license, the casino should not have it. I also didn't find anything on their website, so there you go.
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Then please update the information on this casino.
This casino has had a lot of trouble before and if they lose their license, they will continue to be reckless and increase the number of victims.
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So I think that players can also check this information and if they are interested in gambling, there is a lot about Curacao license on the internet. When these things will be updated it will change.
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I am asking you to change the licensing information in your review of the casino. It is now written as if Curacao is the licensee. I would like to see it properly stated as unlicensed.
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I have already told our team and they will check and change it if that is the case, so as I said you don't have to worry.
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I bet you you can be satisfied now. 🙂 Set as ulicensed.
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