há 2 anos
Se desejar discutir algo relacionado com Lotoland Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Lotoland Casino - discussão geral
há 5 dias
I recently (before Christmas) had a large win on fishing pots o gold on Lottoland. Withdrew £12000. Asked where my withdrawal was and they said due to size of win had to go to provider and once confirmed they didn’t need documents and withdrawal would be with me. Then got asked a few days later for every document under the sun. I supplied these and still haven’t heard a peep. What’s chances of me getting the funds!? Very disappointing as had no issues with them atall in past.
há 4 dias
Hello, judging by what you describe I wouldn't be skeptical at first. If you haven't had to verify before and now the casino is verifying you, that's a common practice. But I don't understand why they told you before that they don't need any documents from you.
As for the check gameplay with the provider, it is already over and everything was fine?
Now that you're going through verification, what does the casino ask for from you?
However, I would definitely recommend you to cooperate and when you verify yourself I believe you will get the money.
If that doesn't happen, we'll try to help.
Is that okay? 🙂
há 4 dias
Yes that’s the bit what confused me is they specifically said no documents required. I believe the part with provider is over. Have sent over latest documents requested and will wait to see what’s said. I’m probably overthinking it a bit as obviously a large sum of money and never had this issue before. Lottoland been very good in the past.
Will keep you updated. Many thanks
1
há 4 dias
It's okay sometimes uncertainty can come if you are in a situation you have not experienced before. If you've had a good experience with the casino, I hope it stays that way.
If there is any problem or something new, I will be here.
