Mafia Casino - discussão geral

Hello, I want to file a formal complaint against this casino, Mafia Casino. I am banned and I have problems with gambling. This casino not only let me open the account, but I also realized this and asked for my account to be deleted. I told them I am a gambling addict and they haven't closed my account. Therefore, I demand that they return my 2,750 euros that I deposited there due to my addiction problem.

Hola quiero poner una reclamación queja formal contra este casino mafia casino yo estoy prohibida y tengo problemas con los juegos y este casino me dejó no solo abrir la cuenta también que me di cuenta y pedí me eliminen la cuenta por qué les he dicho soy ludopata y no me han cerrado la cuenta por tanto exijo me devuelvan mis 2750 eur que he depósitado allí por mi problema de adicción

May I ask when you wrote to them that you have gambling problems, please?

Was it before you deposited the money or after that?

The thing is that they actually wouldn't be able to know it if you didn't mention it before, unfortunately.

I asked for it when I registered and before depositing I asked for my account to be deleted and I said I am a gambling addict. It has happened to me on other sites and the account has been deleted and blocked imminently and until now they still haven't done it and they don't even pay attention to me. For this reason I ask for a refund of all the money I have deposited. I have all the messages and emails to prove it.

Lo pedí al registrarme y antes de depositar pedí me eliminen la cuenta y he dicho soy ludopata, me ha pasado otros sitios y de manera inminente se ha eliminado y bloqueado la cuenta y está hasta ahora aún no lo hacen ni siquiera me prestan atención por esta razón pido el reintegro de todo el dinero que he depósitado tengo todos los mensajes y correos electrónicos para demostrarlo

If it is so, I really hope that our complaint team will be able to help with your case. 🙏

Mafia Casino does not respect responsible gaming principles. Not only do they not have any responsible gaming measures in place, but I have repeatedly written to them over the past few days asking to close my account and self-exclude, and they have yet to do so. Luckily I have enough self-control not to spend any more money, but by not adhering to their own terms and conditions (their website says they’ll close your account within 24 hours of receiving said request) they’re preying on vulnerable gamblers.

That must be really hard, for sure.

Did you state clearly that it is due to the gambling issues, please?

If it's so, they should act immediately.

Please let us know if you'd like our complaint team to intervene and help you with all this. We will wait for your reply.

Hi! Thanks for your reply. Yes I told them from the very beginning that I have gambling issues, and repeated the same thing in everything interaction I had with them.

they emailed me saying they closed my account; but no mention of exclusion. When I try to log in to see if my account is still active it says it’s "under review". So yes, if you could please intervene I would appreciate it. Thank you.

So, does that mean you are unable to log in to your account, or can you log in?

If you need our help, please follow this link and explain the whole situation to our complaint team.

Wow, the first escalation did not take long here, lol, the very same day of the introduction.

I hope the casino will be helpful, mate.

Thank you very much, but the casino wrote to me a week ago asking if they did close the account after all, but they won't give me anything back according to their policies and laws.

Muchas gracias, pero bueno el casino me ha escrito hace una semana si cerraron la cuenta ya después de todo pero no me van a devolver nada según sus políticas y sus leyes.

Mate, always check if there are self exclusion things available like deposit or session length limits, I have also learned this lesson paying dearly in other places. We must see joining a casino like entering a hornets nest, it can end well so long you wear the protection clothes, else you will be stung.

I can still log in, but it says "profile under review" I just want them to close my account and exclude me from the casino! I don’t understand why they’re not doing so.

Yeah, it is understandable that you'd like them to do so, of course.

The good thing, though, is that you are unable to deposit anything. Right?

Did you have any remaining balance at that casino?

 Mafia Casino SCAMERS

The same here, can you tell why you are of this opinion?

I hope not something very bad happened.

Try to describe it please.

But is Mafia Casino reliable in payments!??

Ma nei pagamenti è affidabile mafia casinò!??

Hello, if you want to trust the Mafia, it is, I suppose. 😊

Jokes aside, this review might help; make sure to browse all details there, user reviews and complaints included. 🙏 https://casino.guru/mafia-casino-review-1#tab=js-tab-reputation 👈

Based on our experiences, this casino pays out.

Bad casino I wouldn't wish it on my best enemy. I hope they close it down when they realize what they're doing.

They hold your money and they let you deposit, but withdrawing it is a nightmare.

And your screens go black when you're playing.

The worst of the worst casino I've been to, many problems that affect you psychologically.

Mal casino no se lo desearía ni a mí mejor enemigo ojalá lo cierren cuando se den cuenta lo que hacen que se darán

Te retienen el dinero y si te dejan depositar pero para retirar es un calvario

Y las pantallas se te quedan en negro cuando estás jugando.

El peor de los peores casino que he estado muchos problemas que psicológicamente te tocan.

And by the way, you're absolutely right about the customers who say they don't gamble responsibly. I've also asked them to close their account due to gambling addiction, and they've almost completely ignored me. I have little hope because you don't do anything against this type of casino, but at least let the customers know.

Y por cierto toda la razón del mundo con los clientes que comentan que no tienen juego responsables yo también les he solicitado cierre de cuenta por adicción al juego y han echo casi omiso completamente tengo poca esperanza porque contra este tipo de casinos no hacéis nada pero por lo menos q lo sepan los clientes.