há um ano
Se desejar discutir algo relacionado com N1 Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há um ano
Hi, I see that you already wrote your experience in the thread you shared the link to, so you will have the answer there. Is there anything you would like to write more about this casino ? Of course, if so, it would be best to keep the conversation in one thread. We will be grateful to you. 🙂
há um ano
I hoped that a Forum Administrator should joined the threads.
As a new comment I have to say that at the N1 Casino GR's (Licensed for Greece only) Evaluations, these from greek accounts are really bad. However, in the majority, which are foreign accounts, it has a good rating. Very likely they have confused the branches.
N1 Casino GR is the only in Greece with no phone line support, and the only one which does not allow monitoring the movement of your account balance (transaction history).
há um ano
Geia sou. Well, to tell you the truth, even we never know if and when a casino representative will comment in the thread. So let's hope for that, if it's this important to you. 🤞 You have provided some useful information, so at least, this could help other players, I could believe. May I ask, if you have asked to see your transaction history at this casino and they have confirmed that they can not to that? Do I understand that correctly? 🤔
há um ano
As far I have made 3 requests for special/partial transaction history.
Specifically, for a list of credits from the side of the casino, series of rewards. In two of those that took place in January I was served in a couple of days. For the third, at the beginning of February, and after there had been a discrepancy and a complaint to the authorities, the attitude of the casino is terrible.
I am still waiting since February 5th. In two reminders I made to them (3 and 8 days after the initial request) their response was the same: "Your request is being reviewed by the relevant department. As soon as it is resolved we will inform you via your email".
Same behavior for other requests. About specific reward credit: unanswered for 19 days. Unanswered formal complaints for 25 days. And the latest: I am already waiting 3 days to receive the number of these complaints (their system does not send confirmations and copies) to proceed with the corresponding complaints to the authorities.
It should be noted again that before the dispute, there was no such delay and indifference on the part of the casino. I don't know what I prefer: their vagueness, even lies, or their wall of silence.
ps the transaction history does not exist through player accounts. This is confirmed, also from the casino.
The only informations available are: list of transactions (deposits - withdrawals). Bonuses history, and if their turnover was achieved. The 50 most recent spins with their results. Nowhere can you see a history of changes in your balance and the type of transaction that caused it. Finally, the prizes I mention, and there is a dispute about crediting them all, are not recorded anywhere.
Editado
há um ano
I believe I now have the complete picture. Do not think that I am supporting the casino; rather, I believe that your requests are uncommon, and above all, the casino needs to properly retrieve that history information from its own system. Despite these requirements, I also think that the casino support staff needs to be well-trained to deal with these situations and ensure that the player is kept fully informed at all times.
No wonder that taking it from your point of view, the support system is not in optimal shape.
Anyway, I am hoping the Team will help you resolve the complaint.
Vicky090982
há 10 meses
Hi, according to what I read you broke the max bet rule when you played with the bonus, is that right ?
Anyway, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Did you look at the terms and conditions before you played with the bonus ? There should always be such important things described there. Did you see it somewhere or not ?
I also saw that you managed to open a complaint, so our team will try to find out everything relevant and see if we can help.
Good luck. ☘️
há 7 meses
SOBRE O N1 CASINO NÃO EXISTEM PIORES GOLPISTAS E LADRÕES... EU FIZ UM DEPÓSITO SEM BÔNUS PORQUE SEI QUE SE EU ATIVAR O BÔNUS VOCÊ TERÁ QUE OBTER GRANDES NÚMEROS E ELES TE PAGARÃO NOVAMENTE.. EM QUALQUER LUGAR QUE TENTO JOGAR COMIGO ELE JOGA A APOSTA DE VOLTA.. QUANDO FUI SACAR O DINHEIRO QUE DEPOSITEI ELES NÃO AUTORIZARAM O SAQUE, ENTÃO DESEJEI QUE VISITASSEM OS MÉDICOS...
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há 7 meses
Hello, have you tried asking support or live chat why this situation happens to you and they always return your bet ? Does it happen to you on every slot or what you tried to play ?
Also, you wanted to withdraw your deposit I assume yes ? What did the casino tell you why you couldn't withdraw your money ? Do you need to verify or is there other problem ?
há 5 meses
9/10/2024 Registrei e identifiquei meus dados, claro que não me deram uma identificação paysafe, que era o método de depósito de saque, me disseram que com o primeiro depósito, será solicitada a identificação paysafe.. como você entende o dinheiro, solicitei um saque, eles me pediram o mesmo cartão novamente e novamente enviei-os novamente, eles pediram, mas isso está acontecendo desde ontem, avisei-os que registraria uma reclamação no suposto chat ao vivo que eles têm com os supostos robôs, no entanto, chegamos ao ponto porque pedi um saque, eles colocaram minha conta para descansar. Vou persistir até o fim, eles não podem, vamos tirar sarro do mundo assim!!! vergonha deles porque também os anunciamos na TV!!!
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há 5 meses
Hi, so if I understand correctly, the biggest problem in this whole case is verification? The only thing that needs to be verified is the card? What's the problem if it fails? Also, could you please tell me what casino this is?
I will wait for an answer.
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há 5 meses
N1 casino era a empresa!! No final, eles fecharam minha conta e ficaram com os lucros com a desculpa de que a conta paysafe não está em meu nome! e eu quebrei as regras, é loucura!!!!!!
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há 5 meses
So it has escalated quite a bit and I didn't expect this to happen to you. and so you are of the opinion that it is not so, and all was in your name?
If you feel that you have been falsely accused, then I would file a complaint if I were you.
What do you think, would you be interested? Our team would look into the whole situation and help if possible.
há 4 meses
Sim, eles fecharam minha conta com essa desculpa, eu posso provar que a conta é minha, claro!!!
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há 4 meses
Okay then, so I suggested opening a complaint and our team will investigate your case.
You can start it at this link. ⬅️
Hopefully, we'll find out more.
há 5 dias
Bom dia a empresa em questão, ganhei algum dinheiro que veio de giros grátis e porque nas últimas 100 rodadas para fazer o giro necessário fiz uma aposta de 10€ sem nenhum lucro vindo dessas apostas com um lucro máximo de 170€ e nas 100 rodadas a empresa em questão confiscou-me 2800€ com a desculpa de que está mencionado nos termos que se apostar mais de 5€ todos os lucros são confiscados e não ganha nada.
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há 5 dias
Material fotográfico adicional
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há 5 dias
Hello,
No wonder you also complained about that. Eventhough the max bet rule is pretty common and players should read the bonus terms at least before they start playing with the bonus, saying all money is forfeited just because you did that once is not exactly fair.
As far as I can guess, the best solution would be to reset the bonus before the last spin was made and let you finish it.
Let's hope the casino will be listening.
há 5 dias
So what can I do ? I told them everything and they say no we don’t care as you see on pictures
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