Hm, that's unfortunate situation. I'd probably explain to casino the same you explained here. Just tell them about the failed attempts and also tell them your Paysafe limit is now changed. You can't do much more. Anyway, is your account in Nordslot verified? Have you already sent them your ID card and other documents?
Foi exatamente como eu expliquei para o cassino, mas não recebo uma resposta aos meus e-mails há dias.
Nem a minha conta ainda não foi verificada porque não fui solicitada, aparentemente eles só querem uma determinada quantia ou com o 2º pagamento.
Eu fiz uma reclamação sobre isso.
No que diz respeito aos pagamentos, o casino é a última lama sem quaisquer restrições, mas não adianta se você esperar 1 semana pelos seus pagamentos
That's always the worst case when a casino stops communicating with a customer. I hope we'll manage to help somehow.
Então eu voltei.
A comunicação via e-mail infelizmente é muito ruim. Mas o chat ao vivo é excelente e você recebe ajuda diretamente.
Simplesmente estúpido que quando você "não está logado" você não tem acesso ao chat ao vivo.
No final, tive que "entrar clandestinamente no chat ao vivo" por meio de um colega, do qual eu "estava com medo" no início, porque você não tem permissão para ter 2 contas e aí eu poderia ser suspeito.
This is actually something I've seen few times in a history. Unregistered players don't have access to the live chat. You can't access your account, because it's locked, you contact the casino via email, but you get no replies so you just create a new account in order to contact the support. You don't use that account for gambling at all. Anyway, the casino contacts you later that your winnings on the first account were voided, because you breached their terms and conditions (multiple accounts). It's stupid, I know.
Hey guys
How long was the verification process for you guys?
I've been waiting for a while now and it's the same story in the live chat.
Please exercise patience, sorry for the delay. Do not worry.
I won quite big, guess lady luck had my six. But i can not withdraw any money due to being unverified.
I'm wondering, how long time have you been waiting for the verification?
Since the 12th of October
It's quite a long time, but there are casinos (not the best ones) where it can take 2-3 weeks. If they ask you to wait, I'd probably wait and send them a reminder every few days.
Thanks.
It's kinda frustrating when you have a large amount of winnings you like to withdraw but you only get, don't worry, exercise patience and so on.
On the other hand, the good sign is that the casino still communicates with you and your account isn't blocked. Just make sure you don't lose your winnings before you manage to verify your account! That happens quite often when players are impatient.
That what happened at first but that only resulted in greater wins actually. Guess lady luck had my six.
Do you know if it's possible to set loss limits in the casino? I'd say it's really worth it. You won't be lucky forever 🙂
Have not touched the funds sinces 16th and 17th and will not touch it until i have it in my account
I hope so. Be strong and keep us informed! 🙂
As of yesterday I received an email, my account has been verified. Now i just will have to wait for the withdrawal process
Great news, you're half-way there! It's always good to hear when player gets the winnings, so please keep us updated.
Bom Dia,
Também não recebo resposta ao meu e-mail há três dias.
Depois de uma vitória, minha conta foi bloqueada durante a noite, nem meus e-mails nem a verificação KYC foram respondidos.
O suporte ao vivo também não está disponível enquanto a conta estiver suspensa.
Alguém pode me ajudar mais? 🍀🙏
Muito obrigado
Hm, even thought their website says "Our support team members are available 24/7 to assist you and to reply to all your inquiries at any moment, by chat or email", I haven't found any option to contact them via chat, which would be the faster option compared to e-mails.
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