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It's always these Curazao casinos doing this kind of stuff, the amount of criminal stuff they do isn't even surprising anymore 😆 anything run by Dama N.V. is bad, try to avoid Curazao casinos/bookies, specifically Dama N.V.
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Oshi Casino - discussão geral (página 2)
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Sadly, it's not the reviewer's fault and the rating given there shouldn't be used as a guide to use a casino or not, it's more a general information guide, like max withdrawals, payment methods, any T&C worth noting, etc. What gotta be used as a guide to use a casino or not are the negative reviews from users (OVERLY positive ones are probably fake), this is something I learned recently, stopped taking into account the rating given on any site and I only analyze if the negative reviews got something that could stop me from using said site, this has saved me every now and then, I would suggest everyone to do the same.
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It doesn't sound to me like they don't want to allow you to make the withdrawal. It's just a technical issue they need to fix in order to allow you to withdraw to another Skrill email address.
It's quite understandable there's no timeframe, since the customer support has no idea how long time it takes to the IT department to fix this 😕
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Just be careful with them... they never paid me , even I find out they have fix some bets through my game history just to have some kind of evidence for example if you take a look at this
they have added on feb/08/23 a game Star Spell with a bet 0.00 and win 0.00, even do I was not logged in since feb/05/23 while I have had filed complain against them, I knew right away they are up to something
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I'm looking at your complaint and it looks like the Star Spell wasn't the reason why they didn't want to pay your winnings, but you breached the TCs by doing a single bet over the limit. Anyways, we agreed it's unfair. The Star Spell visible in your account history looks like another tech issue / bug since you can't even make 0.00 bets.
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I just dont understand how they have such a high rating for poor and useless customer support,and for not withdrawing the money
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I'm quite sure that if you did nothing wrong and they refuse to pay the winnings, because they won't be able to change the Skrill email address for you, their rating would be influenced negatively. On the other hand, I don't see any reason why they wouldn't allow you to complete the withdrawal when they fix it.
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Actually I can quite agree with what you described about the ratings and reviews. Even when I buy some product, choose a restaurant or accommodation, I check the negative reviews and then decide if it's actually relevant and if it's something that would stop me from using the service or buying the product. What some people see as negative doesn't need to be negative for you.
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They keep telling me its impossible to change the email,they refusing to transfer me to the manager also keep saying its impossible...Even on their site in profile setting,its says if u want to change any field just contact customer support,of course its impossible just because..I opened an complaint on askgamblers..hope will help
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But they allowed me to deposit from same skrill where i want to withdraw
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Oh my gosh..Thats the worst casino,when u try to withdraw...Customer support useless at all..Im fully verified..and their site does not work properly..They put the same email which i registered in this casino to my skrill section automatically,and they dont make a withdrawal to happen..They said they cannot change it,they cannot do anything,just keep telling me to wait..No reason why its taking so long,no info on time frame to do this very difficult job just to change an email...Horrible experience..I registered just because of a good reviews,and it was a mistake..Why to play in the casino,if u cannot withdraw..I played hundreds of online casino,but never had such a bad experience..Still waiting couple of days for them to rewrite my email,i guess for that needs to work the whole team of IT specialists to make it happen
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Truly an inconvenient situation. Sadly such an issue can be solved only by the casino itself, or it seems to be the easiest way - yeah, I know how that sounds.
If they fail to resolve the problem within 14 full days from the date you submitted the withdrawal, I would consider a complaint.
Not much I can say at the moment. I hope the casino will work that out soon.
Let us know how it goes. 🤞
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Just be careful with them... they never paid me , even I find out they have fix some bets through my game history just to have some kind of evidence for example if you take a look at this
they have added on feb/08/23 a game Star Spell with a bet 0.00 and win 0.00, even do I was not logged in since feb/05/23 while I have had filed complain against them, I knew right away they are up to something
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I was quite shocked when I saw your complaint closed as "against fair gambling"
The other player may find this information useful:
"After consulting this case with the casino's representatives, unfortunately, they don't want to make any compromises.
From the casino's perspective, you breached a rule, and technically they have a right to void your winnings.
From our perspective, we believe that you breached the maximum bet rule unintentionally and didn't gain an unfair advantage. The best practice is to enforce such conditions by the software, so the player is not allowed to breach it by the system, although we understand it is not standard nowadays, we believe that every similar case should at least be evaluated individually."
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Every time we found something unfair - preferably through a complaint, the casino is punished:
Other factors that are considered while the review is calculated are explained in this article.
We can't lower the score solely based on forum posts of players' reviews, at first we need solid proof the casino did something unfair, and then we confront the casino to be 100% sure about the results.
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Dear Radka and Daniel,
I would like to Thank you, and Casino Guru team for
all effort put trying to help me with solving the problem
that I was having with Oshi!
Now, I am not going to be any richer or poorer because they
did not paid me , I have also filled new complain against them on Askgamblers site, my whole point and goal is to
give any useful information to protect other Players not to fall for scams.
Here is some examples:
Three years of play, over 100,000+ bets placed only one bet breached their T&C.
Games added to my Game History which I never play and with 0.00 CAD bet
They Fix the bets in your Game History just to have some kind of evidence to prove their innocence!
Deposit made 30,000+ extremely fast within 2 second
withdrawal made 6,700 and every single withdrawal was first canceled than paid always they had some kind answer!
Now, if they have done this to me while playing for so long and obviously they were making money of me... than think about the newer Players?
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They disabled my account,and told me they will make the withdrawal to my skrill manually,im wondering how long this will take?
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I can't tell, it depends on when the transfer will proceed. I'd ask the casino.
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Hello there.
Your complaint remains publicly visible as it is visible now. Hopefully, new players will notice.
As I said, I find it extremely complicated proving casinos fixed anything in the player's accounts, I can rely on your word only, I guess.
Would you share your progress on AskGamblers, please?
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Askgamblers asked me for some extra info,but the customer support of oshi replied to me today,they disabled my accouny and will make manual withdrawal in 1-3 business days,im happy with that..hope will go smooth
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I see. I wish you a smooth withdrawal then 🙂
Would you confirm you got the money once it's done?
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I will ) still didnt arrive yet
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They actually get Casino guru Award in the Most Transparent
Casino category... and I got 20 spins yeah, they actually thing I would play at their Casino again after stilling my winnings.
Even if they place 5000 $ bonus in the account I would not even bother.
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Hey tieguan,
Did you received your cash out yet?
