FórumCasinosOvitoons Casino - discussão geral

Ovitoons Casino - discussão geral

há 3 anos por Nemokid
|
2995 visualizações 6 respostas |
|
Adicionar post
há 3 anos
Se desejar discutir algo relacionado com Ovitoons Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há 3 anos

EVITE ESTE CASINO PORQUE FECHA AS CONTAS A SEU PRAZER, SEM UM MOTIVO REAL!

Traduzido automaticamente:
Nemokid
há 3 anos

What happened? Have you played with a bonus?

há um ano

I made 4 deposits in this casino. After my last deposit on the 21st of September I managed to made a withdrawal of 50 euros. On the same day I sent my verification documents to the mail (support@universalslots.net, Ovitoons casino and username in reference/mail content) they told me in livechat. So far I didnt get a mail that I am verified and I didnt receive my withdrawal. After a couple of days I went into livechat and asked them about my verification and the withdrawal. This procedure I repeated every 2 days. Each time I got the same response: That I am not verified by now and that they inform the finance team to process my withdrawal as soon as possible. But 12 days are gone by now and nothing happens, so I write this review. Maybe you can help me to get my 50 euros.


Best regards

Sebastian

Sebastian98
há um ano

Hi, if the casino keeps giving you the same information and your situation hasn't changed, we'll probably have to consider filing a complaint. We give casinos 14 days to resolve both withdrawal and KYC issues, but since you keep getting the same answer, I don't think it will go anywhere. 

Anyway, here is a link where you can open a complaint here:https://de.casino.guru/beschwerden/alle

Also I noticed that players have already solved similar situations like yours, so you can also look at them here. Even the safety index is not great, so I would be just as cautious about depositing in this casino in the future. 

Anyway, If something changes and you get a reply from the casino or if you get to the funds, would it be possible to inform us ? For now I wish you good luck. 

Sebastian98
há um ano

Finally got my money after 13 days.

Sebastian98
há um ano

No way! Do you feel relieved? I certainly would. 😀

So, what do you plan now? Finding yourself a casino with a better safety index, maybe? 4,9 out of 10 is quite low for my taste,..

Hopefully, the casino management will work on that.

Adira à comunidade

Deve ter sessão iniciada para adicionar uma publicação.

Registar
flash-message-news
Notícias do Casino Guru – Siga as notícias diárias da indústria do jogo
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias