Be warned for this casino. They will conviscate your money if you win big.
Sarah Eternal S.R.L.
- boom casino
- playboom
- playboom24
- casinosky
Ive won 10.000 euro as a new registered member. Ive had only deposit 150 euro. All of a sudden they close my acount and take my money away when I wanted to withdraw my money.
Hi, I remember that yesterday I wrote you back to your post and I saw your complaint. But my question is, do you have a problem in all the casinos you mentioned because you have a complaint filed against one of them ?
As for the account being closed and the money being confiscated, why did the casino close your account ? Did they have a reason ?
I only have a complaint against paradiseplay.
No they dont have a reason they closed the account for my "wellbeing". But ive only registered the day before and deposit 150 euro. So what wellbeing?
See email:
Hello,
I hope you are doing good.
This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 10000€ has been confiscated and your gaming account has been permanently closed with us as per below terms conditions.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.
However your deposit of 150€ will be refunded to the same account to which you had requested to withdraw.
You will receive an confirmation email from our end once your deposit refund process initiated. We request your patience and understanding with this regard.
If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,
Best regards,
Jonas
Paradise Play Support
So what well being!? And why confisticate my money if I won this fair and square and didnt break any rules. Like I said yesterday if they want to close my account for whatever made up reason fine by me but why confesticate my money?. They have no right to do that for I didnt break any rule. I was a new member at that casino, verified. Didnt had any SE at any other brand casino.
Its just a scam.
So whenever you win big they just say oh we close your account because of the wellbeing of the player and confesticate your money. That is easy .. so they will never pay out your winnings?
But for me mentioning all the casino's of the same brand is as a warning. Because I see more complaints similiar problems but same brand casino's.
You win big and problems comes.
Yes I saw and read it yesterday and I think that if the casino has no reason to do it, it's not fair.
However, let's let our team investigate and see what they find out. We will certainly try to help you if we find that the casino has been unfair.
In the meantime, you'll have to be patient.
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