Problems with the casino (Rolletto)

Novato

Rússia

há 2 anos

OriginalTradução

It looks like a scam. I played slots and sports betting. I made a lot of deposits. Once I lost more than 100 euros in their slots in a few minutes. There were no questions for me while I was losing. As soon as I won and ordered the withdrawal of funds, humiliating verifications began. They approve of identity verification. And every time the withdrawal of funds is rejected. Then everything is in a new circle.

They just want to steal the 325 euros. I won I realized that I was faced with real scammers.

I want to collect more information in order to file complaints against them to various departmental bodies.

Information:

Onyxian B.V. operates three online casinos – Mystake, Locasbet, Rolletto.

OnyxioN B.V. is a Curacao-incorporated iGaming company boasting three iGaming sites.

Сompany runs its casino sites using a subsidiary known as ONYXION DEVELOPMENT LIMITED.

andgam7

Novato

Rússia

há 2 anos

OriginalTradução

I have just ordered funds for withdrawal again. I am sure that they will reject it again and request verification once again. file file

andgam7

Novato

Rússia

há 2 anos

OriginalTradução

I sent them a video and this time I got a quick response ( video with a passport and a sheet with today 's date 01-12-21)

These predators continue to mock me.

see the screenshot.. file

Radka

andgam7

Social Media & Community Specialist

andgam7

há 2 anos

OriginalTradução

Hello andgam7, I'm quite surprised by these problems. The casino has a very good reputation so far. Do you have any informations from the casino? Did anybody tell you the reason for the cancellation, please?

julinho26

Novato

Portugal

há 2 anos

OriginalTradução

Good afternoon, I hereby warn all online players of this casino to pay attention to certain situations. I played in this casino for some time and had a great impression of it at all levels. The worst was when problems arose that I describe below.1- I was recently blocked for 4 days in the double double bonus poker game, but I had access to all the games except this one, I asked for clarification and they couldn't say anything, after 4 days I got access again. I verified after contacting players that they always had access to this game, I think I was blocked for having won large amounts and when I returned to play I noticed right away that the game had been changed. 2- I had asked support because they do not give direct access to the deposit limits made by us and I asked for a weekly deposit limit of 3750 euros, they confirmed I trusted and never checked. In the week of June 26th to July 3rd, out of curiosity I went to see the volume of deposits and saw that I had made deposits in the amount of 5010 euros, I complained to the casino and asked why they had not blocked at 3750 euros. I asked the casino to return 1260 euros of the excess, many days passed they said they didn't have this function after all, despite being written in Responsible Gaming. Every day I asked for the return of the excess deposited. Finally they put the 1260 euros in the account. I tried to withdraw but I couldn't and they said that this money of mine had to be wagered once in total, I replied that the money was not a bonus but my money. After many days they had the audacity to say that in order to withdraw this MINE money I would have to give them a commission of 20 percent. Tired of this situation I agreed and finally I raised 1008 euros. Conclusion all goes well until problems arise of their own fault Be careful with these situations. In the casino there is an excellent professional named Mr Levan who always tries to solve situations, but is limited in his actions. In the end they closed my account cowardly without giving me any explanations. Beware of this casino.

Boa tarde venho por este meio avisar todos os jogadores online deste casino para terem atenção a certas situações.Joguei neste casino algum tempo e tinha óptima impressão dele a todos os níveis. O pior foi quando surgiram problemas que abaixo descrevo.1- há pouco tempo fui bloqueado por 4 dias no jogo double double bônus poker, mas tinha acesso a todos os jogos menos a esse preferido, pedi esclarecimentos e não souberam dizer nada, passado 4 dias tive novamente acesso. Verifiquei após contato com jogadores que eles sempre tiveram acesso a esse jogo, penso que fui bloqueado por ter ganho quantias elevadas e quando voltei a jogar notei logo que o joga tinha sido mexido. 2- Tinha pedido ao suporte pois eles não dão acesso direto aos limites de depósito por nós efetuados e pedi um limite semanal de depósito de 3750 euros ,confirmaram confiei e nunca verifiquei. Na semana de 26 de junho a 3 de julho por curiosidade fui ver o volume de depósitos e vi que tinha efetuado depósitos no valor de 5010 euros, reclamei junto do casino e perguntei porque não tinham bloqueado aos 3750 euros. Pedi ao casino retorno de 1260 euros do excesso, passaram muitos dias disseram que afinal não tinham essa função apesar de estar escrito no Jogo Responsável. Todos os dias pedi o retorno do excesso depositado. Finalmente puseram os 1260 euros na conta. Tentei levantar não consegui e disseram que este dinheiro meu tinha que ser apostado uma vez no total, retorqui que o dinheiro não era bônus mas sim dinheiro meu. Depois de muitos dias tiveram o arrojo de dizer que para levantar esse dinheiro MEU teria que lhes dar uma comissão de 20 por cento .Cansado desta situação acedi e finalmente levantei 1008 euros. Conclusão tudo corre bem até surgirem problemas com culpa deles Tenham cuidado com estas situações. No casino existe um excelente profissional de nome senhor Levan que tenta sempre resolver as situações, mas está limitado nas suas acções. No fim encerraram a minha conta covardemente sem me darem explicações. Cuidado com este casino.