Retirada do Boomerang Casino

Has anyone every tried/had any problem with Boomerang Casino? I saw some good reviews so i've tried it, had some great wins fortunately so i wanted to withdraw my money. Now here is the problem, my withdrawal was cancelled 3 times due to different reasons.

• technical error
• wrong payment method
• technical error from payment provider side

Hello there,

I believe I heard something similar a few days back, not sure in which casino...

For what payment option have you opted, please? Are you in touch with the support?

Anyway, there are other threads about the Boomerang Casino you can browse:

https://casino.guru/forum/casinos/boomerang-casino---general-discussion

https://casino.guru/forum/feedback-and-suggestions/boomerang-casino-payout-withdrawal#post-21879

https://casino.guru/forum/complaints-discussion/boomerang-casinos

Lots of players were paid but they have to wait for a couple of weeks.

Hi Radka,

Thanks for your answer! Yes I also read some threads that is why I'm trying to stay optimistic. I tried using Mastercard payment (same as my deposit) and yes I am in contact with the support. They said that there are some technical issues from the provider's side (Mastercard) and they had to lower their payment limit to 450€/transaction so the casino cancelled my withdrawal. So currently I have 3 ongoing withdrawals with ~360€ each. The frustrating thing is I started my withdrawal on 16th May, ofc there was the verification process which was accepted only on 7th July, but my withdrawal was cancelled the next day.. So I've been waiting for almost a month to receive my money which has been cancelled and re-submitted 2 days ago and it bugs my mind that I might have to wait weeks again..but as far as I know (based on their terms and cond.) after the verification of the account the finance team picks up every request within 3 business days (tho I'm scared a bit because everytime I contact the support team they are saying that there are some technical errors and a lot of requests so the process might take longer) ..

anyway that's the long story short, I've already written several emails and contacted them via live chat, we'll see I guess..

Hello,

it's quite a story! It's good that support does its job and stays in touch, it makes the whole situation more bearable, I'd say.

I must say that I'm slowly getting convinced that almost every casino tries to maneuver the players into using crypto as a withdrawal payment method. My personal opinion is that any payment linked with a bank means tons of security checks and procedures and casinos are struggling to keep up with all the demands on one side and bureaucratic - security requirements on the opposite side.

I can't help myself but if I were you, I'd try crypto.

What do you think?

Hello, I have a problem with the withdrawal on boomerang casino, I withdrew € 1000 on 06/06/2022, on 06/11 they sent me confirmation emails for the withdrawal of € 900, on 06/13 they confirmed that from € 100, the € 100 withdrawal was credited on 14/06 while the € 900 withdrawal disappeared, the site tells me that the withdrawal is completed, the chat tells me that everything is ok and I have not answered for 5 days to mail, I have not received anything, my money has been stolen, I have sent confirmation emails and screenshots of my bank account to the support where you can see that I have not received € 900 credits, I no longer know what to do.

Andrew

Buongiorno, ho un problema con il prelievo su boomerang casino, ho prelevato 1000 € il giorno 06/06/2022, il giorno 11/06 mi hanno inviato mail di conferma per il prelivo di 900 €, il giorno 13/06 confermavano quello da 100 €, il prelievo da 100 € è stato accreditato il giorno 14/06 mentre quello da 900 € è sparito, il sito mi da che il prelievo è completato, la chat mi dice che è tutto ok e non mi rispondono da 5 giorni per mail, io non ho ricevuto nulla mi hanno rubato i soldi, ho inviato al supporto mail di conferma e screen del mio conto bancario dove si vede che non ho ricevuto accrediti di 900 €, non so più cosa fare.

Andrea

Dear Andrew, 

I'd suggest contacting your bank to clarify whether there is no issue with the payment. A week ago, another player from Italy was convinced by the casino to switch to cryptocurrency to get the winnings. Even though he obviously preferred the card or bank transfer. 

Contact your bank, I'd say, and if you don't receive your money in a few days, you should submit a complaint, I guess.

You can do so by clicking this link:

https://casino.guru/complaints/create

Let me know what you get from your bank, please.

Good evening, I contacted the bank which confirms to me that there have been no provisions or attempts to credit sums equal to € 450 or € 900 from them, so they have not even tried, they cannot have had any problems as that from 100 € was duly paid.

Andrew

Buonasera, ho contattato la banca la quale mi conferma che non ci sono state disposizioni o tentativi di accredito di somme pari a 450 € o 900 € da parte loro, per cui proprio non ci hanno neanche provato, non possono avere avuto problemi in quanto quello da 100 € è stato regolarmente pagato.

Andrea

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I thought it will come to this.

So the payment was most probably not proceed. Let's see what we can learn through the complaint.

What surprised me is the fact, that the casino has never confirmed your verification. 🤔

No need to post other similar web links, we got it all covered.

Just take your time and browse our web. 🙂

I filed a complaint and let's see what happens, I'm really worried because they give the withdrawal as completed but it is not so, in the other cases the money had always arrived, I don't understand why they want to steal the money in this way, also before they answered me every 1/2 days, now it's 7 days that are gone.

ho presentato reclamo e vediamo cosa succede, sono davvero preoccupato perchè loro danno il prelievo come completato ma non è cosi, negli altri casi invece erano sempre arrivati i soldi, non capisco perhè ci vogliono rubare i soldi in questa maniera, inoltre prima mi rispondevano ogni 1/2 giorni, ora è 7 giorni che sono spariti.

Good morning,

I think that the casino suffers some technical issues. I checked your complaint to find out that you can no longer place the withdrawal request. Frankly, if this is the main cause of your trouble, we can only wait for the casino to fix it.

Hello,

I have a problem withdrawing money from boomerang casino.

Anyone similar problem?

Ahoj,

mám problém s výběrem peněz z casina boomerang.

Někdo podobný problém?

Hello,

rather, it would be good to try to explain the essence of the problem. 🙂

Try to explain to us what preceded the selection, whether the support explained what is happening or where the problem is. There can be dozens of reasons, but we'll try to figure it out together. And ideally to solve the problem.

So please let me know.

Ahoj,

spíš by bylo dobré zkusit vysvětlit podstatu problému. 🙂

Zkus nám vysvětlit, co výběru předcházelo, zdali support vysvětlil, co se děje nebo kde je problém. Těch příčin můžou být desítky, ale zkusíme na to spolu přijít. A ideálně ten problém i vyřešit.

Tak dej vědět, prosím.