há 2 anos
Se desejar discutir algo relacionado com Rich Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Rich Casino - discussão geral
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há 2 anos
Ei!
Vejo que muitas pessoas tiveram suas contas suspensas após uma vitória de bônus ou similar no RichCasino. Um é instruído a enviar um e-mail ao departamento de segurança para obter mais informações sobre como desbloquear a conta. Alguém teve o problema resolvido depois de enviar um e-mail. Ou o dinheiro acabou para sempre?
No meu caso, ganhei 100 euros de bónus e consegui enviar um pedido de levantamento, mas passados 5 dias a minha conta foi suspensa sem explicação.
Desde já, obrigado!
Editado pelo autor há 2 anos
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há 2 anos
Hello amilsuper, If I understand correctly , your account is blocked now, am I right? Are you sure your account was fully verified? Could you please tell me how many days ago you requested a withdrawal please?
If you are sure that you have complied with all terms & conditions and casino treated you badly, then you can try submit the complaint here on our website.
há um ano
They are most likeley scammers, locked account with full deposit in it still 3 months and not any answers to my email or any sign of a refund
há um ano
Hello,
I checked your complaint, while the casino stated that you opened multiple accounts in order to cheat, it seems that no supportive proof has been presented yet. Well, if the player is accused of breaching the rules, some explanation or evidence should be presented so the player is aware of the fact and can avoid that in the future.
Now the casino has 4 days to respond, so let's hope someone will get to us.
há um ano
They are scammers. Livechat lies and dont answer anything about my refund and 4 months later no response to emails, stay Away.
há um ano
The casino was penalized by awarding 1236 black points, the casino has made its decision by ignoring the request for further evidence.🙁
há um ano
They are scammers and livechat are in on it Aswell, they say security mail will respond but now 20 emails and 4 months later no response. How can this casino have 8 stars when it literally is scamming people?
há um ano
Hello 740zunk, I just looked at you complaint and I am very sorry we were not able to help with this case. Our casino review process is very sophisticated and takes into account a huge amount of information about each casino. The main factors considered in our reviews are size of the casino, player complaints, deductions for restrictive or unfair practices, points added for positive qualities and related casinos. Dealing with complaints is just a part of it.
You can learn more about how we rate casinos here. I am really sorry for your unfortunate case, but it is still possible that casino will want to improve its reputation, here on Casino Guru website, and get involved in this case again .✨
Editado pelo autor há um ano
há um ano
Yes i understand but the casino are legit scammers along with winward casino. Excact same support/security team and Website design. They refuse to answer any questions about ownership for a reason they are criminals
há um ano
Ok, so after actually winning and completing a successful withdrawl ( With Casino Gurus assistance ), My account has had all deposit options removed. I've asked live chat about this, and they say I need to email security, I did this on the 26th, no response. It would appear they really do not like players that ever withdraw. Atleast I got my money, but the so called VIP status really means nothing here.
há um ano
Hi, we are happy you got your winning and that you share this with the others. It might be useful to drop an user review here on Casino Guru regarding your experience. Thank you
há um ano
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há um ano
Casino has now for almost a year gone no show, no response to anything about my account being locked with my full deposit in it. Not a Single dollar from a win or bonus just my own money. All companis listed on these casino review sites that they say owns the casino are Shell companies that cannot be contacted, all emails do not exist so you cant even email them and even the affiliate program does not respond, they are not casinos but real scammers wich many other sites have said too now that i read them.
há um ano
The casino has closed, so I would give up all hope. 🙁
I'm sorry.
há um ano
Good Riddance
