há 2 anos
Se desejar discutir algo relacionado com Richy Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Richy Casino - discussão geral
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há 2 anos
Por que você anuncia cassinos fraudulentos fechados? Fiz um depósito, não vou, coloquei um pagamento, não está definido, o suporte para de responder após a pergunta da retirada
Por que você anuncia cassinos fraudulentos fechados? Fiz um depósito, ganhei, coloquei um pagamento, não está definido, o suporte para de responder após a pergunta da retirada
Traduzido automaticamente:
há 2 anos
Allow me to clarify that we do not advertise bad or closed casinos,
we keep such casinos on our list to warn players instead. Do you think that grave mark saying "zombie" casino is advertising? Well, it's quite the opposite.:
That's also why we provide "better casinos for you" If you visit our list first, you could see a bad reputation and the zombie mark.
If you need help, you can submit a complaint and we will do our best to solve your issue.
Update: casino rating has increased to 5,9 🙂
Editado pelo autor há 2 anos
há um ano
Estou curioso; Percebi que a plataforma tem um carimbo que mostra sua licença de Curaçao. Como você tem tanta certeza de que essa licença é falsa?
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há um ano
Yes, the stamp is there, but the license is not ok. Each time we review a casino we check the license via the official channel - the licensing authority, sadly we found out that the casino pretends to fall under this licensing authority.
The last check was done on the 30th of September, so if you find a more recent update, do not hesitate to contact us:
The contact form can be found under each casino review.
há um ano
Olá, não consigo sacar meu dinheiro porque não configurei meu e-mail... Como faço para ajudar
Traduzido automaticamente:
há um ano
Hello,
this sound rather weird to me. Does it mean that you manage to register without confirming your email address?
Can you access your account? I guess that you need help from casino support, but sadly, the support icon is not clickable, so it seems that you should use their social media profiles instead:
Allow me to say, that the casino currently has a bad reputation and pretends to be licensed while it is not according to our review. You should avoid such sites in the future.
Let me know how it goes, please. If you manage to solve this problem, consider finding yourself a more reliable casino.
há um ano
Dear user,
As per careful examination of your case, we found out that your issue had been fixed within 24 hours since you contacted our support. We helped you with the email issue, and you were able to withdraw your funds.
Anyway, we deeply apologize for the complicated process, our technical team has already made some alterations to avoid such delays in the future. Thank you for understanding.
1
há um ano
Dear user,
We have clarified this situation. The license was marked as fake due to misprint in the certificate.
The information here and on the website will be updated soon.
há um ano
Hello there,
thank you for the update.
há um ano
Há 15 dias fiz um depósito neste casino, e até hoje não fui creditado, não tenho outra opção senão dizer-lhes que este casino é uma farsa.
Traduzido automaticamente:
há um ano
That is unfortunate.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you, all you need to do is submit the complaint.
Are you in?
Click/tap this link to make it happen, please.
há um ano
Dear customer,
We have checked your case. Indeed, there was a delay in crediting due to the technical issues with the payment method you used. We deeply apologize for this. However, it was later credited (on March 9). After that, you played our games, unfortunately, lost your funds and therefore no withdrawal was possible. In case you decide to make another deposit, please use the promo code active200 to receive 200% bonus. We wish you better luck next time!
há 5 meses
Olá, quero retornar a uma reclamação que tive contra a retirada de dinheiro no Richy Casino. Tenho um saldo de 78.900 pesos e não consigo cobrar. 
Traduzido automaticamente:
há 4 meses
Hello. As our complaint team has explained in your complaint over here, 👈 they had to close it only because you have stopped responding and you can reopen it at any time. You just need to get in touch with them, because unfortunately, we cannot do that for you.
May I ask what the reason is that you would like to reopen it? Have you got some updates, by any chance?
há 4 meses
Olá, obrigado por me ajudar, o que aconteceu da última vez foi que o servidor não me deixou entrar na sua página para responder assim que me deixou fazer isso ontem
e a verdade é que estou muito interessado na sua ajuda porque a página me dá o código e executa o saque mas não é eficaz
Traduzido automaticamente:
há 4 meses
You will undoubtedly find related emails from our Complaint Team, specifically Veronika, if you check your inbox. Please respond to one of these emails to tell her that you would like to reopen your complaint.
Do you think you can manage to do so? Let us know if you struggle.
há 4 meses
Olá, se tiver dificuldades encontro o chat com a Veronika mas não tenho onde reabrir o caso.
Traduzido automaticamente:
há 4 meses
Yes, you won't find that option anywhere in the complaint, that's why it was recommended that you write to Veronika on her email and she will reopen it for you. So that's probably the best you can do. Let me know if anything goes wrong. 🙂
