há 2 anos
Se desejar discutir algo relacionado com Roo Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Roo Casino - discussão geral
Adicionar post
há 2 anos
I have just seen that you say! Roo Casino is closed and no longer operates?? Weird! I am trying very hard, jumping through hoops to get a payout of winnings from this site to the sum of $4500au. If what you say is true, I have no chance of getting them! They are still taking money though!
há 2 anos
Apparently they have changed their name. They now use
https://www.roocasino531.com/en
Editado
há 2 anos
Oh, this is usually the worst thing to encounter...
I would say a closed casino means no new players are accepted, but actively taking the money? That's grose!
Are you also able to play any games? I mean I can't access the site with VPN - it does not work. 🤔
há 2 anos
No they actually frown on the use of location masking ie using a VPN. As for games yes I can get full access to all games unless they are games not allowed because of bonus rules.
há 2 anos
As I said initially I deposited $40au got a 50% deposit bonus out of which I won in excess of $5000au in the end I put in and am still trusting to get 2x withdrawals 1 x for $2500au the other for $2000au.
all my verification documents were excepted and passed. Then came the big The fraud department has flagged your account! And further identification is needed! So I had to use all my verification items but give them as pictures with me holding them!!
They also asked for a previous card. Unfortunately I could do nothing about this because I have a new card and that one was destroyed.
há 2 anos
Ok, this one works for me too!
I already informed our Team to update the review. In my opinion, the best step is to complain for now.
Do not hesitate and submit the complaint you could use some help, right?
Use this link: https://casino.guru/complaints/create
I hope you agree with my suggestion.
há 2 anos
I don’t think it’s been long enough to warrant a complaint just yet! If I still have no luck in another week then a void what I will do! As it is it’s only been about 5 days.
ResponderCitar1
há 2 anos
Ok - no problem. Your call. 🙂
Let me know if anything changes, I want to ensure all ends well.
há 2 anos
i sent this in a email 5 hrs ago! No response yet?? They normally come back in 1 hr??
was I right or wrong to ask this question??
On the 22nd July I initiated 2 x withdrawals
At which time I was requested to supply verification documents! Which I did. Then I received notification that my account had been scrutinised by the fraud department but had been flagged for further scrutiny!
But my account had been fully reviewed!
Since then I have submitted everything possible for your scrutiny and got notification that my account had been updated.
It is now the 28th July and still nothing?
Will I ever receive this withdrawal from you or will we continue to go round in circles???
Kevin.
há 2 anos
Kevin - we are not the Roo Casino chat or forum, I'm sorry.
I agree you are right to be angry, but sadly there is nothing I can do for you aside from the complaint, as I suggested earlier. I hope you understand now. Do you?
há 2 anos
Yes I know! I will go through the complaints procedure towards the end of this week.
há 2 anos
That's great, I would really love for you to receive help.
há 2 anos
I have just received notification that part of my withdrawal has been processed successfully? $2500, Still waiting on the other $2000. Will keep you informed
Kevin
ResponderCitar1
há 2 anos
Good good good!
Thank you very much, based on this update, I would say it should be ok.
But I'll wait for you!
Editado
há 2 anos
Received first payment of $2500 I got it 2 days after they sent it!
still waiting for other withdrawal
will keep you informed
kevin
ResponderCitar1
há 2 anos
Almost there! 🙂
há 2 anos
Happy days!
the final part of my withdrawal from Roocasino has been processed and I have been informed it’s been released.
thank you for your support Radka 😏
much appreciated
Kevin.
ResponderCitar1
há 2 anos
I'm so glad! ✨
It was my pleasure if you ever need me again - well, you know what to do. 🙂
What do you plan now? Has the casino earned your full trust? Or are you a bit hesitant to stay there?
Adicionar post
