Rox Casino - discussão geral

Casino perfect opinion is fake 🙂 casino have abuse rules that can be used against player. They can hold you money without reason... i am waiting for withdraw and they hold my withdraw because they have abuse rules and they can hold money for 30 days and for casino guru this rules is good enough to give perfect reputation 🙂 do not believe in perfect reputetion given by casino guru players give tham under 2,5 stars and casino guru 9.4/10 🙂 trust players with real experience because perfect reputation is fake 🙂 have nice sunday and do not register in casino with abuse rules 😉

Hello there,

it's great that you submitted the complaint, as soon as it is closed one way or another, we shall all see what the problem was and whether the casino gets back points for acting against fair gambling.

My personal view is this: every casino should have the opportunity to investigate the account, gaming history, and other factors in case there are some doubts from the casino's side.

Name 1 case that ended before 30 days 🙂 this is internet... the biggest source information in world history 🙂 all book with socio technique are available for everybody 🙂 they are doing this without reason 🙂 i am just collecting evidence on my own experience but on this site they are hundreds case like mine... wait 31 days but usualy it take short and what? 🙂 it never end with less than 31 days xD why? 🙂 because if you wait for you money you are angry... you dont act normal... you are under pressure... and you loss you money... if not they will extend this to 180 days or cancel you win 🙂 this is my experience and all players that made this kind complain on casino guru site 🙂 and mine and others complains prove that casino doing with premeditation 🙂 in Poland we have similar situation xd

Well, at this point, I'm pretty sure you're wrong 🙂

I don't care about socio technic books free to read, I prefer using my brain in combination with facts and experiences, to be honest 🙂.

First of all, there were three complaints so far submitted against this casino, two were rejected, and the last is yours. So, the sentence you used "Name 1 case that ended before 30 days " is truly out of hand for me.

Even if we get all complaints (submitted against different casinos) into consideration, it would not work either.

Feel free to browse complaints and you'll see that tons of them were closed/resolved much sooner.

I understand your concern, however. It's sad when players lose their entire balance in the meantime. On the other hand, lots of players simply leave that be and play elsewhere, so they don't lose anything - technically.

Some even don't play at all and wait. 🙂

I'm certainly not here to argue with you, and as I said already, I do not know what the casino inspected or suspected in your case, so this is just a general debate for me 🙂.

So in general 🙂, I can understand that you don't like any kind of additional KYC or whatever is similar, with a deadline of 31 days.

one more think... casino never give fact about "additional verification" because this is legal fiction

Legal fiction is an assumption and acceptance of something as fact by a court, although it may not be, so as to allow a rule to operate or be applied in a manner that differs from its original purpose while leaving the letter of the law unchanged.

Only on court cacino must give evidence.... thats why they doing this... without real reason and prove 😉 no reason to extend verification... what they check and why always (rox casino just response on my post on this forum...) take maxiumum time... i dont care about money i just show people how casino works using fiction to not pay... even if they pay it can happened to anybody and maybe next customer would be not so lucky...

Good morning,

I'm sorry to oppose you again 😀.

From what I've seen in complaints, sometimes casinos provide a piece of evidence showing that the account is worth such a check - even though they're not addressing the court.

The result is a different thing, however. If the casino has a suspicion and the suspicion does make sense, they should be allowed to investigate. This is something I take as a standard in every industry.

As far as I can say, If the casino investigates without a reasonable idea, we normally insist on evidence that such delay is truly necessary and that further investigation simply has some sense.

I'm looking forward to seeing some development in your case because I have no clue what is happening now. I agree with the fact, that from time to time some less-worthy casinos may use some sort of delay tactics - that is not fair at all of course.

Good morning you to 🙂 we will see what happen 🙂 i have plan, first casino guru 2nd reclamation to Antillephone License Validation and 3rd the court 🙂 i am from Poland but i dont need to go to Curacao etc. 🙂 this is internet i need to give somebody power of attorney before the court thats it 🙂 Ask rox casino about details you will never get the answer 😉 only on court they will get the details answer 🙂 already 20 days passed and nothing change from rox casino and casino guru 🙂 have nice day 🙂

Best regards to Poland 🙂 

Your plan sounds good.

Now Peter takes care of your complaint and just recently asked the casino to explain the delay, so I guess we can call that progress from our side. Hopefully, we shall see whether the casino has something to reveal. 🤔

all in all you try convince people that the rule is because casino must check account

facts say: couple hundred complains and 0 finished before maximum time 🙂

Facts > you words 😉 and you try to discus against facts 🙂 socio technique not work on me 🙂

guiding questions not work on me 🙂 you cannot win with facts 🙂 facts say casino never pay money before maximum time of additional verification 🙂 even if somebody play just 1 day xD

Ok, I made my explanation but it seems that you are quite happy with twisting "general statements" like hundred and never... All just your opinions - Does not work on me either 😉.

Well, suit yourself. Was fun though, I will check on your complaint next week.

yes i know this is for my own good 😉 i am not twisting "general statements" even hell have rules... i want to show visitors how it "works" 🙂 this rule is abuse rules and work only in favor of the casino... and is used in only one way... Radka Social Media and Community Specialist... 😉

the same rules are in many place... many not good place... maybe if someone read this think twice or start read rules thanks to this discussion 🙂 yes i am reading rules and "there are two sides to every story" have a good day 🙂

Good day to you as well. 🙂

i have the same problem, some kind of endless verification after i made a deposit of 300 euros and won more than 6000

у мене така ж проблема, якась нескінченна верифікація після того, як я зробив депозит 300 євро і виграв більше 6000

I was asked for a selfie video with my passport, I uploaded it to them after 2 minutes, and now they tell me that the account is under additional verification that can take forever... this is really a way to not pay winnings

у мене запросили відео селфі з моїм паспортом, я їм завантажив його через 2 хвилини, а тепер мені кажуть що обліковий запис під додатковою перевіркою яка може тривати вічність... це дійсно спосіб не платити виграші

it is necessary to file a complaint at once, to the regulatory authority

надо разом давать жалобу,до регулюючюго органу

Just give them some time and make sure you don't lose your winnings while waiting. You know, the standard documents verification can be done by anyone with a basic training for documents verification, but when it comes to such a selfie video, that's a different story. Such a verification takes more time, it can't be done by anyone. If you have ID documents from Ukraine, they also need a support agent who understands your language and knows how the documents should look like. All of that adds the time they need for the verification. You won quite a lot so if the verification won't take more than 2 weeks and you'll eventually receive the winnings, it will be success I guess.

And please, don't be mean or rude towards the casino support when you try to contact that. That would only make the verification process worse.

Hello, I deposited 20 euros via Volt Transfer about 2 hours ago, which have still not been credited, but have already been debited from my account. In the live chat I was told that with this method it can take up to 3 working days for the money to be credited. How can something like that be even though it was a real-time transfer??? I've never heard that before, I use this method in other casinos and it was always credited immediately. I said that to the employee in the live chat, he said I should deposit again with a different method, which of course I didn't do. Then he just said that I could still use my bonus, I had used a deposit with a bonus. But I didn't do that either, later I might be accused of abusing the bonus. It's really hard to trust a casino when you're reading these reviews that I only read after I made my deposit. I will see if my money is still credited or if it is gone after all. Luckily I only deposited 20 euros. Then you lose the desire to play in such a casino when you deposit and nobody can tell you where the money went. I only deposited because it is rated as very good here at Casino Guru.

Hallo, ich habe nun vor ca 2 stunden 20 Euro über Volt Transfer eingezahlt, die immer noch nicht gutgeschrieben wurden, aber schon von meinem Konto abgebucht wurden. Im Live Chat sagte man mir das es mit dieser Methode bis zu 3 Werktagen dauern kann bis das Geld gutgeschrieben wurde. Wie kann so etwas sein obwohl es eine Echtzeitüberweisung war??? Das hab ich noch nie gehört, in anderen Casinos benutze ich diese Methode auch und wurde auch immer sofort gutgeschrieben. Das habe ich dem Mitarbeiter im live chat gesagt, er meinte ich solle mit einer anderen Methode nochmal einzahlen, was ich natürlich nicht machte. Dann meinte er nur das ich meinen Bonus trotzdem nutzen könne,ich hatte eine Einzahlung mit bonus genutzt. Aber auch das hab ich nicht getan, später wird mir vielleicht noch unterstellt ich hätte den bonus missbraucht. Es ist wirklich schwierig einem Casino zu vertrauen wenn man dann auch noch diese Bewertungen ließt, die ich erst nach meiner Einzahlung gelesen habe. Ich werde sehen ob mein Geld noch gutgeschrieben wird oder ob es dann doch weg ist. Zum Glück hab ich nur 20 Euro eingezahlt. Da verliert man dann auch die Lust in so einem Casino zu spielen, wenn man einzahlt und niemand kann dir sagen wo das Geld hin ist. Ich habe auch nur eingezahlt weil es hier bei Casino Guru als sehr gut bezeichnet wird.

Did you know that while using banking transfers, for instance, the money is not credited to the casino immediately upon request? Instead, the casino borrows that money from the player for a couple of hours or even days. Depends on the method. Hence I wouldn't be so harsh now.

Even though you see the sum debited from your account instantly, it doesn't mean the sum hit the recipient's bank at the same moment.

Furthermore, for those transactions casinos usually uses a 3rd party company, they most likely do not handle transactions on their own, this is also probably the reason for the lack of explanation. They must ask the payment provider to find out more.

Has the problem persisted?

Hello, yes it has still not been credited. The answer I get is that it can take up to 3 working days. Can't understand it because I've never had any problems with this deposit method. Unfortunately, people are losing more and more trust in the casinos

Hallo, ja es wurde immer noch nicht gutgeschrieben. Ich bekomme als Antwort das es bis zu 3 Werktagen dauern kann. Kann es halt nicht nachvollziehen, da ich mit dieser Einzahlungsmethode noch nie Probleme hatte. Leider verliert man immer mehr das Vertrauen in den Casinos