há um ano
Se desejar discutir algo relacionado com Run4Win Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Run4Win Casino - discussão geral
há um ano
Olá. Paguei no run4win com cartão de crédito! Quando quis retirar essa opção não estava mais disponível! Entrei em contato com o suporte via chat e eles disseram que só posso sacar para minha conta bancária. Acho isso desonesto!
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há um ano
Dear dirkbln66,
Thank you for bringing this matter to our attention. We understand your concern, and we take it seriously. Our Support Team has received all the necessary information from you, and they are currently investigating the issue. We apologize for any inconvenience caused and are awaiting a response from our technical team to address this situation properly. Your patience is appreciated, and we will work diligently to resolve this matter to your satisfaction.
Best regards,
Run4Win Casino Team
1
há um ano
Depositei na Jeton, mas não consigo verificar a forma de pagamento. Carreguei todos os documentos, mas eles foram rejeitados. O cassino deseja uma captura de tela onde o nome da conta, o número da conta e a transação possam ser vistos. Mas não é possível obter tudo em uma captura de tela. Agora não consigo fazer um saque, embora minhas capturas de tela mostrem claramente meus dados e transações com a data, hora e número da transação.
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há um ano
Hi, I'm sorry to hear about your situation. Did you try to ask the casino if you have any other way to upload these documents if you can't do one screenshot where all information are available ?
Nevertheless, I see that three weeks ago the casino got involved in this thread, so there is a chance that they will try to solve this problem as well, so let's see if they will reply this time too.
I hope your situation will be resolved without any problems.
1
há um ano
Good evening. We sincerely apologize for the inconvenience you faced during the verification of your Jeton payment method. Our Support Team has thoroughly investigated the matter and can confirm that your issue has been resolved. Your cashout request has been successfully processed, and you should now be able to proceed accordingly. We appreciate your patience and understanding throughout this process. If you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for being valued member of our community!
1
há um ano
Boa noite. Agora verifiquei com sucesso a forma de pagamento com Jeton. Tive que encontrar alguém com um PC para obter a captura de tela que precisava. Pessoalmente, só tenho um smartphone e um tablet e, portanto, não consegui criar uma captura de tela adequada. Foi definitivamente a verificação mais difícil que já tive. Mas está tudo bem quando acaba bem.
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2
há um ano
Boa noite. Foi muito difícil verificar o chip. Você só pode obter uma captura de tela mostrando tudo em um PC. Tal captura de tela não era possível em um smartphone ou tablet, mesmo na versão desktop. Como pessoalmente não tenho PC, tive que procurar ajuda para obter a captura de tela apropriada. Entendo que tudo precisa ser examinado com cuidado e entendo isso perfeitamente. No final deu tudo certo e o pagamento foi super rápido após verificação bem-sucedida.
Atenciosamente
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1
há um ano
Boa noite. Agora verifiquei com sucesso a forma de pagamento com Jeton. Tive que encontrar alguém com um PC para obter a captura de tela que precisava. Pessoalmente, só tenho um smartphone e um tablet e, portanto, não consegui criar uma captura de tela adequada. Foi definitivamente a verificação mais difícil que já tive. Mas está tudo bem quando acaba bem.
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há um ano
Thank you for being so cooperative with the casino and also for sharing with us. I'm glad you passed the verification sucessfully. 🙌
1
há um ano
Hi, my review for this casino was approved and then rejected a few days later. This was the reason stated:
Due to evidence showing that a high volume of user reviews recently submitted on this casino wasn't genuine, we're forced to reject your review retroactively to keep the user rating unbiased.
I'm wondering whether this was a mistake? Because my review was geniune. I had just won $520 AUD from a 100% match bonus they offered me via email and the verification and withdrawal process was so easy, which is why I decided to leave a positive review for them.
1
há um ano
Hi, Dear user.
The whole Community Team appreciates your feedback.
Allow me to say that we aim to keep the user rating unbiased simply to maintain a fair approach.
Many casinos try to enhance their ratings here by breaching our policies and creating fake accounts to get a chance to submit more than one good review per account, for instance. In the case of this casino, we were forced to reject or retroactively reject many user reviews to avoid an unfair rating.
I just read your review, and I have no doubt that the sweep we had to do to reject biased reviews in full captured you. I'm sorry; sometimes it just happens when we deal with a great number of very suspicious reviews. We always say a real player will most likely notice the rejection and will reach out to us, as you did.
Thus, there is a chance to undo possible mistakes. 🙏
On the other hand, I'd say it is less damaging than keeping biased reviews public. I'm trying to be honest here, and I appreciate your understanding. But feel free to share your opinion on this.
Important info:
Every player is welcome to get in touch with us at community@casino.guru
Editado pelo autor há um ano
há 3 meses
- Great online casino which has all providers and payment methods that you can imagine. The Support is 24/7 available and If you have any other questions you can contact the management team easily by sending an email, which you receive mostly just in time a reply. The withdrawals are very fast and the verification process is fast as well.
- I really have nothing to say against this casino.
- I wanted to write my review at the casino guru casino side, but as I am from Germany, I only can't write reviews to German casinos
1
há 3 meses
Hello, it's nice that someone praises the casino.
However, if they have both fast withdrawals and verification, can you also tell how long both processes took you ? What payment method do you use most often ?
há 3 meses
Hi Jaro, the verification was about 30 Minutes and payments usually do not take more than 1 hour. I only use mifinity as a payment method. That's the most easiest and fastest way for me to receive the winnings 🙂
há 3 meses
Thank you for your reply. In the verification did they ask only for classic documents or something special ? 🙂
há 3 meses
Just the normal documents that are usually requirement. Nothing specific that is impossible to prove🙂
há 3 meses
Great thank you so much for the answers. I hope you will continue to do well there and if you have anything else you would like to mention, don't hesitate to write. 😉
