há 9 meses
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Spinstralia Casino - discussão geral
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há 9 meses
Hello,
I’m reaching out regarding an issue with my account at Spinstralia.
A few weeks ago (I registered 11th May), my account was unexpectedly blocked. At the time, I had approximately $500 remaining in my balance. No warning or explanation was provided prior to the block.
Since then, I haven’t received any emails or official communication explaining the reason for this action. My messages to the support team have gone unanswered, which makes the situation even more frustrating.
I am seeking assistance in resolving this matter, as I believe this action was taken unfairly.
My casino username is leeanntheuerkauf
há 9 meses
Hello, if you have not received any reply or reason for blocking, the emails are unanswered and you have a still balance on your account, then I would open a complaint.
I don't think this is right of the casino and at least they should give you an email as to why this happened.
Are you gonna go for it then?
ResponderCitar1
há 9 meses
Yes, I think I will thankyou. They originally stopped my access until I proved my identity, which I done immediately and they accepted. Then I received an email saying im permanently banned with no explanation and every form of communication has been ignored.
há 9 meses
No problem at all; we'll gladly try to help if possible and contact the casino regarding your issue.
Do I understand correctly that all this started when you wanted to withdraw your winnings? Is that right?
há 9 meses
No, I hadn't tried to make a withdrawal at all. I had made my first deposit and I won the approx $500, then when I went back to continue to play with them same funds, a few hours later I was restricted and asked to verify my identity.
há 9 meses
I would say that there might have been a trigger in the system and that's why they asked you for verification but why they blocked you is a mystery. Casinos tend to at least generally tell you why this is the case, but if you haven't gotten an answer I hope we will be able to contact the casino and they will provide it to us.
Could it be that someone was playing on the same wifi as you? A friend, a household member, or something like that?
há 9 meses
No definitely not anyone using the same wifi as me. It is a mystery, as you said most places will at least reply and give you an explanation even if it's one you don't like or agree with lol.
há 9 meses
So we will just have to wait for the whole process to develop further. There is nothing more to do at the moment.
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