Tangiers Casino - discussão geral (página 3)

Hello Radka, thanks for forwarding my email address.

They got in touch, hooray!!! and have checked my account, same 2x and

have come to the conclusion: yes, the account is blocked. (indeed???)

I should contact the security team, please.

For the sake of completeness, here is the email:

Hello,

Thank you for contacting us,

We have double checked your account and can see that it is indeed currently disabled. Please contact security@tangierscasino.com to check the status of your account and for further assistance with your request.

Kind regards,

support team.

Yes, then we'll wait for an answer.

I'll keep you posted, bye

Hallo Radka, danke fürs Weiterleiten meiner Mailadresse.

Sie haben sich gemeldet, hurra!!! und haben mein Konto überprüft, gleich 2x und

sind zu dem Schluss gekommen: ja, das Konto ist gesperrt. (tatsächlich???)

Ich solle mich bitte an das Security team wenden.

Der Vollständigkeit halber hier auch noch das Mail:

Hallo,

Danke, dass Sie uns kontaktiert haben,

Wir haben Ihr Konto doppelt überprüft und können feststellen, dass es derzeit tatsächlich deaktiviert ist. Bitte wenden Sie sich an security@tangierscasino.com, um den Status Ihres Kontos zu überprüfen und weitere Unterstützung bei Ihrer Anfrage zu erhalten.

Mit freundlichen Grüßen,

Support-team.

Ja, dann warten wir mal auf Antwort.

Ich halte sie auf dem Laufenden, tschüss

Hello there,

well, I think that it's very unfortunate that the error message says something like "under the maintenance" if the account has been actually blocked. 🤔

So, let's wait 😀 again - thank you for the update.

Hello Radka,

After I applied some pressure, I got the following answer:

TNG Feedback!!!

Carmen Wed, 09/07/22 11:53 am

Hello,

Thank you for contacting us.

We have reviewed your account and would like to inform you that it has been closed due to several inconsistencies found in it. Please note that this decision is irrevocable.

We wish you the best of luck for the future.

Well, what are you saying? AN IMPUDENCE!!!

Also a possibility not to have to pay out a won bonus.

I think that this casino provider does not live up to your rating at all.

That's not how you treat customers.

I'm curious about your opinion.

Kind regards, Goodfeel

Hallo Radka,

nachdem ich etwas Druck gemacht habe kam folgende Antwort:

TNG Rückmeldung!!!

          Carmen   Wed, 09/07/22 11:53 am

Hallo,

Danke, dass Sie uns kontaktiert haben.

Wir haben Ihr Konto überprüft und möchten Ihnen mitteilen, dass es aufgrund mehrerer darin gefundener Inkonsistenzen geschlossen wurde. Bitte beachten Sie, dass diese Entscheidung unwiderruflich ist.

Wir wünschen Ihnen für die Zukunft viel Glück.

Na, was sagt man da? EINE FRECHHEIT!!!

Auch eine Möglichkeit einen gewonnen Bonus nicht auszahlen zu müssen.

Ich finde das dieser Casinoanbieter eurer Bewertung absolut nicht gerecht wird.

So geht man nicht mit Kunden um.

Bin auf deine Meinung gespannt.

Liebe Grüße, Goodfeel

Hello,

Since I have no idea what inconsistencies were found, I would suggest submitting a complaint (just click here)

I agree that this is not the proper way how the casino should deal with such a situation. The whole time we thought that the casino suffers some technical problem so you could not access your account and now it turns out that your account has been closed for some reason. It's quite confusing, I'd say.

So give our Complaint Team a chance to check this issue, please.

I have still not recived a reply to my complaint i have waited 8 days

hi, i also filed a complaint. Let's see what happens.

report me back

hi, ich habe auch Beschwerde eingereicht. Mal schauen was passiert.

Melde mich wieder.

Hello Radka, I have filed a complaint. Let's see what happens.

Hallo Radka, ich habe Beschwerde eingereicht. Mal schauen was passiert.

Hello,

actually, you have, kindly check your complaint again 🙂.

Natalia just asked the casino for more details concerning the withdrawal.

Hello,

kindly provide information about the bonuses you took and the KYC procedure, please. Just click this link to do so.

Thank you.

Hello Hehe 0505, we have received reply from the casino.

It reads as follows:

Hello,

We hope this message reaches you well!

Please note that the account violates point 2.1.12 of our General Terms and Conditions. Each user may only open one user account. The use of more than one account per physical user is known as "multi-accounting", which is strictly prohibited. Upon discovery of a user with multiple accounts, all associated accounts associated with the user, along with all transactions in the multiple accounts, will be terminated immediately. In the event that Tangiers Casino has reasonable grounds to believe that the registration of these multiple accounts is fraudulent or fraudulent, Tangiers Casino may block regular or tournament play and/or prize distribution.

Should you require any further assistance or information please do not hesitate to contact us, we are here for you 24/7.

Kind regards,

Tangier Casino

One question: have you also registered with different online casinos?

Do you know if this is forbidden?

kind regards, Feelgood

Hallo Hehe 0505, wir haben Antwort vom Casino erhalten.

Sie lautet wie folgt:

Hallo,

Wir hoffen, diese Nachricht erreicht Sie gut!

Bitte beachten Sie, dass das Konto gegen Punkt 2.1.12 unserer Allgemeinen Geschäftsbedingungen verstößt. Jeder Benutzer darf nur ein Benutzerkonto eröffnen. Die Verwendung von mehr als einem Konto pro physischem Benutzer wird als „Multi-Accounting" bezeichnet, was strengstens untersagt ist. Bei Entdeckung eines Benutzers mit mehreren Konten werden alle mit dem Benutzer verbundenen verbundenen Konten zusammen mit allen Transaktionen auf den mehreren Konten sofort gekündigt. Für den Fall, dass Tangiers Casino berechtigten Grund zu der Annahme hat, dass die Registrierung dieser mehreren Konten in betrügerischer oder betrügerischer Absicht erfolgt ist, kann Tangiers Casino das reguläre oder Turnierspiel und/oder die Preisverteilung blockieren.

Sollten Sie weitere Hilfe oder Informationen benötigen, zögern Sie bitte nicht, uns zu kontaktieren, wir sind rund um die Uhr für Sie da.

Mit freundlichen Grüßen,

Tanger Casino

Eine Frage: haben sie sich auch bei verschiedenen Online Casinos registrieren lassen?

Wissen sie ob dies verboten ist?

liebe Grüße, Feelgood

Has anyone had major issues with the withdrawal process? 9 weeks i have been tryin to have 1 small withdrawal made, every week they decline and give a new reason. my account has been verified more than 5 times, the documents they have asked for on separate occasions are: ID, Proof of Bank account ownership, CC voucher, Proof of address, then they asked for a selfie of me holding said ID and CC , ands then asked for another Bank statemen to proove Address along with 1 current bill, i hagve provided all this over the course of 9 weeks i got declined again !! and now they asking for proof of income ! i feel like they are intentionally prolonging this process , curious if anyone else is having these issues. I will add that in the PAST i have made withdrawals without issue,m but this most recent one seems to be dragging on and im not Keen on staying a member of Tangiers !

Hello shamdore, I am sorry you having difficulties with the casino. What you describe is long and annoying process for the players, but in some cases casinos require many documents. But in this case, as you wrote they are doing such a long verification for small withdrawal and still on and on.

Anyway, when you struggle so long, I would submit a complaint here on our website. There you can describe the situation with all details. Some of our complaint team representatives will take care of you. Complaint is simply the best way to approach it, as it gives room for comparing evidence and possible debate with the casino. Complaint is not a bad thing and it is good to be used.