há um ano
Se desejar discutir algo relacionado com WSMCasino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há um ano
This site falsely advertises as a no kyc anonymous vpn friendly casino and allowed me to make multiple deposits and play there as well as sent me daily promos upon my last deposit I no sooner added it to my balance and soon a few times and the game froze and logged me out and then a pop up said my account was closed when I contacted support they told me I had to verify I told them no but eventually submitted all the docs they asked for and then when they told me it was cleared I told them to reopen my account at which time they stated I was in a restricted region and would not reopen it and it was final . I demand they refund every deposit I made with them in full as they clearly knew where I was playing from and that I was using a vpn but allowed me to continue dumping money in there and then just flat out took my money and ran and false advertised what kind of casino they are and illegally allowed me to deposit just to bait and switch and steal my funds
há um ano
Hi, I saw that you started a complaint about this as well, which was a good step. However, Veronica found some Terms and Conditions which are quite substantial.
Anyway, do I understand correctly that the casino blocked your account only after you submitted your verification documents? Have you used a VPN the whole time you accessed the casino website? Have you been able to access the casino site without using a VPN?
I hope we will be able to help you resolve this issue as soon as possible.
Good luck with this case too. ☘️
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tural3322
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há um ano
Hello. I have such a problem with this casino. I quickly passed the identity verification, providing them with a passport photo and a selfie. But then they asked to verify the address. And they gave me a list of 10 documents of my choice. I sent them bank statements and bank card statements, but they said that this was not enough and forced me to send something else. Then I sent them an extract from the state register of the place of registration of the person, a national passport, an electronic document, credit agreements with financial institutions. And all these documents had my name and address. They said that this was not enough and demanded bills for utilities. I warned that the owner of the house is my father and all utility bills come in his name. They said that they would accept utility bills in my father's name, that they understood and it was not scary. I sent utility bills for gas, water, heating, electricity, they asked for utility bills for these services. But they didn't accept them and said that now they need an account for the Internet or a phone. I explained to them that we don't have such utility bills and that we use mobile Internet and SIM cards. We topped up and there is a connection, no one issues bills for it. But they don't care and they say that this is exactly what was provided, although I provided a lot of documents that were on their list. Could you help me with this problem?
há um ano
I also saved my correspondence with them and online chat. I also have photos and files of all the documents I sent them. I can share all of this with you.
há um ano
Hello,
first of all, I think you have been very cooperative and considering the amount and variety of provided documents, I find it hard to believe the real issue after what you have submitted so far is just a utility bill.
Feels like the casino may be concerned about the address; on the other hand, if this detail is available on provided documents, I do not actually see a reason for pushing on the utility bills.
Do your other documents show the same residency or address, please?
I think the casino should explain what is missing and suggest a course of action. Can you perhaps ask the support what personal detail they need to verify?
Also, how long have you been struggling with this verification?
há um ano
The address is correct. This is not the first casino where I register and go through verification. They don’t even say that there is something wrong with the address. They just need either an Internet bill or a phone bill. Although on the website they have a wider list of documents that they accept to confirm the address. This is very strange, and I think that this may be fraudulent actions. Here are some letters from them. After I provide them with the necessary document, which they actually require, they say that another one is needed and so on. This is very strange. Since I do not have and cannot have Internet and phone bills, I hmm explained this. Then I offered to conclude a contract with my mobile operator and provide them with the contract, but they did not agree to this. In total, I sent more than 20 documents. There was nothing like this in any casino. I always issued a bank statement, or a bank statement, or a bill for electricity, gas, heat or water. And here I am in despair((((
há um ano
I have been corresponding with them for almost a week and sending documents. They do not mention any problems with my documents. There can be no problems here. They simply say that we need a phone or internet bill, they only accept these documents. And since the rules say otherwise, they seem to not care.
há um ano
As I said, I see little sense in such demand. The utility bills combined with for example, a bank statement serve as proof of address. If you do not pay such bills and have provided many other documents without any issues, I just can't come up with why the casino insists on a utility bill.
Would you consider submitting another complaint, perhaps? We usually provide casinos 14 full days to verify the account, but on the other hand, maybe the support needs a little push. Have you also played casino games, please?
há um ano
I sent them new utility bills and some other official bank documents yesterday. But they rejected everything and said that they only accept phone or internet bills. All explanations are that there are no such bills, and the payment receipt has no address, only a name and a mobile phone number. They don't care. By the way, I also uploaded checks, they don't accept them at all, only utility bills. Am I right in understanding that I can file a complaint against this casino?
há um ano
Oh, so none of the documents have ever been accepted? Well...
Yes, I was attempting to recommend filing a complaint. In my opinion, casinos should cooperate with players to help proceed with the verification. Blindly insisting on general rules without considering real or individual options is not the best approach.
So, we try to support players if needed through the complaint feature. It's free but would be good to browse instructions first. 👈
I will gladly help you with any questions, so feel free to ask further. Just so you know, we allow each casino 14 full days to verify the player and proceed with the payout, so the action depends on how long you have been struggling to verify yourself.
há 9 meses
They stole my $1851.00, and I have never withdrawn money or received any bonuses or gifts. When I want to withdraw money, They asked me to verify KYC. After I passed KYC, they froze my account and confiscated my money. I think this is unfair. I hope to get a fair result.
há 9 meses
May I ask when exactly this happened and if it was the WSMCasino or the other casino you have already filed a complaint for, please?
Just to make sure we don't talk about some different case here, you know.
há 9 meses
They froze my account and confiscated my funds, I can provide relevant evidence, can I file a complaint against them?
há 9 meses
So this is just another case, right?
You can file a complaint at any time, of course, and if needed, you will be asked to provide some evidence.
What explanation did the casino give you about all that, though?
há 9 meses
The casino did not provide any evidence, did not specify how I violated the rules, and froze my account and confiscated my funds, including the principal, without making it clear, I think this is unfair.
há 9 meses
Then the complaint will be on the spot if they have not provided anything relevant why they blocked you. I saw that you passed KYC so I really don't know what could be in it. You also didn't play with the bonus so we'll see what our team finds out.
So open a complaint and when you have an update, let us know
há 7 meses
They just stole all my winnings. I don't know the reason. Why did you close the complaint?
há 7 meses
According to what I saw, our complaint team did investigation but they found out breaching of terms. Also with casino they came to the conclusion that the terms were broken as stated in your complaint by being identified as a third-party during the KYC process.
I think that's enough for an explanation.
Always everything has to be in players name, KYC has to be done by player with all his documents and so on.
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