XO CARTEIRAS CASSINO

Stay away from this casino.

They won't pay you, they keep you in a loop that never actually ends up talking to any representative through an altermated system via line.

WHEN YOU DEPOSIT MONEY YOU ARE GIVEN THE OPTION TO RECEIVE A BONUS THAT GIVES YOU 50% EXTRA.

THE CONDITION IS THAT YOU HAVE TO WIN 5 TIMES THE AMOUNT WHICH WE DID ON TWO OCASSIONS.

IF YOU TRY TO WITHDRAW AND ITS NOT 5 TIMES THE AMOUNT, IT WILL INFORM YOU OF HOW MUCH YOU NEED TO WIN...WHICH WE DID.

TH3Y DONT PAY YOU. THERE IS NO EXPLANATION. NOBODY TO TALK WITH.

THEY ARE SCAMMING PEOPLE SPENDING MONEY ON THIS PLATFORM.

Hi, I'm sorry about what happened to you at this casino. I see that you took the bonus and managed to complete everything you needed to and still didn't get your money. Also, there was no reply from the casino as to why this is the case, which I think is not right. 

Anyway, could you please give me a link to this casino, because I have not found any such as you write in our database. So it's XO Wallets casino, yes ? How long has the situation been going on about you not being able to withdraw money ? 

Let me know. 

https://member.xo-wallets.com/auth

https://xo-wallets.com/

Two different amounts that they didn't pay out. roughly $30 and $80.

We bought the bonus, made the amount over 5 times as specified, and it wouldn't let us withdraw until an amount was matched, calculated by the casino, and once we had reached it,

This has been going on since the 24th of October.

There is simply no way to communicate with anyone... All attempts lead around in circles.

Result basically states - Cannot payout.

Best of luck trying to speak with somebody... Appreciate your concern. People stay away from this casino.

Thanks for the link, I gave it to our team and they will take a look at the casino and do a review. We give casinos 14 days to resolve a withdrawal request, so if nothing changes within that time, then I would recommend filing a complaint here at this link: https://casino.guru/complaints/all

Since we don't have the casino in our database, when filing a complaint you need to select "I don't know the casino" and then describe your problem. 

However, I am sorry that the casino does not answer and you can not find out anything because it would be useful for us as well. 

If something changes would it be possible to let us know ? 

Thank you so much for your help

You're welcome, if you manage to contact the casino and find out something new, don't hesitate to update us. I'll be waiting.

Hi Jaro, we have been completely blanked and have no idea how we can speak with a single representative of this casino. I don't know if your team had any success?

But we have basically given up on our winnings.

Hello, have you thought about filing a complaint with us, where we would try to help you? I think it could be useful. I will send you a link where you can do so: https://casino.guru/complaints/all

If you have any questions, feel free to ask.

As for whether we managed to contact the casino, since you don't have a complaint, it's not possible, and that's why I recommended it to you. Let me know what you decide.