Hello, let's keep the rating aside, please, because I feel we should focus on the situation you have been facing. Imagine we have no idea what you've been through, so it's no surprise the rating doesn't match your experience.
Perhaps your complaint will change it. Are you sure you have not been given a single reason for account closure, please? I would expect at least something...
Eles não me respondem no chat nem nos e-mails que enviei. Não consigo fazer mais nada.
Sadly, I anticipated that much.
Back then, when your account was closed, did you receive a warning or email or anything else mentioning a concrete rule you were supposed to break? It would be at least a start...
As far as I can guess, once the casino management considers the matter closed, they rarely respond back to players. Luckily, they still respond to players complaints.
Não quebrei nada enquanto fazia depósitos, estava tudo bem. Assim que solicitei um saque, os problemas começaram e me bloquearam do chat para que eu não pudesse falar. Que cassino horrível, primeira vez. Acho que você deveria avaliar, porque vejo que outros jogadores não receberam seus ganhos pelos comentários que li.
Usually when a casino blocks a player's account, they send an email with the explanation of what kind of violation the player did, you know.
So, it is really unfortunate that they didn't send any.
Infelizmente, me deixei levar pela avaliação alta que você deu. Eu deveria ter lido os comentários negativos de outros jogadores primeiro.
Hopefully, everything will get resolved at the end. I will surely keep my fingers crossed.🤞
Olá, preciso da sua ajuda; esse assunto já foi discutido aqui muitas vezes.
Recebo a informação de que meu jogo está sendo verificado quanto à imparcialidade e isso já acontece há cerca de 20 dias.
Você pode me ajudar? O suporte continua me adiando.
Que informações, capturas de tela, etc. você precisa de mim para me dar suporte?
Atenciosamente, Mummfred2024
Hello, I literally hate to bring up such a bad news, but this is the current casino tactic. They claimed to get almost every player's game history checked upon the withdrawal requests. It's pretty much a scheme detected by the others.
Glad to see you come up with the complaint; it's the best shot you could have tried.
I'll check with my colleague from the complaint department; the last I heard, we sent an ultimatum to the casino - or, more specifically, the group management demanding all such actions be supported with a transparent statement and all dues withdrawals be properly addressed.
Update: While some players have received their full payout, others are still awaiting the remaining withdrawals. We have been told that the situation has been escalated further.
Hello, I'm sorry, but I have no control over the complaints. Tomas will take care of it. I'll send him a note.
He just sent me a reply saying he is currently looking into that complaint. Do not worry, please. He's on it.
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