Zoccer Casino - discussão geral

Hello, I can't open a complaint. It keeps getting deleted without me sending an email from you. Are there some issues?

hello, ich kann keine Beschwerde eröffnen. Sie wird immer gelöscht ohne Email von euch. Gibt es irgendwelche Schwierigkeiten?

Hi Radka, I've tried twice to file a complaint against Zoccer, and it keeps getting deleted without any notification. Can you tell me what's going on?

Hallo Radka, ich hab 2 mal versucht gegen Zoccer eine Beschwerde zu eröffnen und sie wird immer gelöscht ohne Info. Könnt ihr mir sagen, was da los ist?

Hello, sadly I cannot see the details, just two rejected requests; however, I suggest you thoroughly check your email folder, the trash bin, the promos folder, and the updates folder. You should get info about why the request could not be approved.

I haven't received any notification about this. It would be very helpful to understand why.

Ich habe keinerlei Nachricht dazu erhalten. Es wäre sehr hilfreich zu verstehen, warum.

I see and checked with colleagues. As far as I was told, you got an email. Basically, we cannot resolve complaints about missing licenses, if that helps clear the matter.

Hello, it's not about the missing license, but about the misrepresentation of a license they don't have. I genuinely didn't receive an email, but I never do, even though it says so in my profile. Can I submit the complaint again? As I said, it's about a site that's falsely claiming to have a German license. Surely Guru should be handling this.

Hallo, es geht nicht um die fehlende Lizenz, sonder die Vortäuschung einer Lizenz, die sie nicht haben. Ich habe wirklich keine Mail bekommen, aber ich bekomme nie welche, obwohl es im Profil steht. Kann ich die Beschwerde nochmal einreichen. Wie gesagt, es geht um eine Seite, die eine deutsche Lizenz vortäuscht. Sowas muss Guru doch behandeln.

Unfortunately, even if you submit your complaint again, it will be rejected. We do not deal with complaints regarding licenses.

Not sure I trust this casino.

i deposited few times yesterday then had weird chat experience.

Chat agent made spelling mistakes. Kept removing my bonus spins and readding them.

I then had 2 batches of free spins. Both 100 spins on the same game with 20 cent value.

After I completed each batch they both paid the exact same amount $8.56.

For that to happen right down to the exact penny would be impossible. So I dont know if these guys are using gimped games or if the freespins they give are predetermined.

But I want you to stop reading and think for one second. How can two batches of 100 spins each end on the EXACT same amount? Impossible.

I have screenshots of both amounts.

Just felt very sketchy.

It sounds weird, but perhaps it is not impossible, though.

Have you tried to confront the casino itself regarding this, please?

I would really like to know what they have to say about it, for sure.

"We cannot change the outcome of a game" is their response.

Think of all the cents and dollars and amounts you win from 100 free spins.

From both batches to equal the exact same amount tells me quite clearly I either just ran into something that is 450 billion to one...or the games are gimped

I understand your conclusion; at the same time, licensed casinos really have no ways of changing games' outcomes when it comes to games from certified providers, they also do not have any kind of access, so I would personally vote for the first possibility you mentioned.

Yet, I agree it makes one wonder; it surely does. 🙂

Thanks for sharing these endeavors.